Provide support for desktop computer operating systems Windows/Mac, Microsoft Apps and hardware/peripherals for 20+ different companiesAutomated data backup processes, increasing network security and saving company resources - Veeam / DattoPerform administration tasks, such as onboarding/ offboarding , user management, documentation, communication messages to clients for 20+ different companies in Active Directory and Office 365 Administration PortalAssist in the development of user documentation and training materialsAssist the IT team with the installation, configuration and deployment of new equipmentManage ticket queues in Connectwise ticketing systemConfigure antivirus software to fully protect IT environmentMonitor performance of the computer systems and addresses issues as they aroseUsed Connectwise Automate to monitor servers/workstations and setup scripts to run windows updates Reimage computer and add to domains. Work in Active Directory to add users/computers/groups/ OU'sManaged and troubleshot VOIP issuesProvided training to newly hired System AnalystsPerformed Enterprise MDM administration - enrollment and management of mobile devices and tabletsKnowledge of server and network communication equipment and protocols (DNS,DHCP,TCP/IP)Managed Print Server including adding/removing printers and working with group policyManaged and worked with Meraki portal to monitor client networks and troubleshoot any network issues that may arose

• Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.• Troubleshoot basic hardware issues with regards to their devices, laptops and other peripheral devices• Provide assistance in usage of different Microsoft Office applications such as Teams, Excel, Word, Powerpoint, Outlook)• Addresses, logs and manages calls from clients through phone and email• Escalate unresolved incidents to higher technical support to ensure faster turnaround• Act as the single point of contact for phone calls and emails regarding IT issues and inquiries• Take ownership of user issues and follow up the status of issues on behalf of the users and communicate it back to them in timely manner to ensure resolution

• Create collateral and marketing documents for team use in SharePoint• Assist in creating information security policies and procedures• Helped define policy driven compliance and cyber security programs• Assisted organizations in understanding their cyber security risk tolerances, threats, and security gaps to proactively protect and mature their security systems• Maintained an up to date knowledge of cyber threats• Provide technical and operational understanding for cyber-security incident response• Assisted in creation and maintenance of company website• Created/Presented Webinars on Cyber Security Principles• Research, develop, improve and help implement best practices for risk reduction across a broad range of enterprise applications, systems, networks and interfaces• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems• Provided computer help desk support and technical training on hardware/software to end-users