Jackson D'Angelo Email & Phone Number

United States

Southern California

Provide support for desktop computer operating systems Windows/Mac, Microsoft Apps and hardware/peripherals for 20+ different companiesAutomated data backup processes, increasing network security and saving company resources - Veeam / DattoPerform administration tasks, such as onboarding/ offboarding, user management, documentation, communication messages.

San Diego, California, United States

• Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
• Troubleshoot basic hardware issues with regards to their devices, laptops and other peripheral devices
• Provide assistance in usage of different Microsoft Office applications such as Teams, Excel, Word, Powerpoint, Outlook)
• Addresses, logs and manages calls from clients through phone and email
• Escalate unresolved incidents to higher technical support to ensure faster turnaround
• Act as the single point of contact for phone calls and emails regarding IT issues and inquiries

San Diego, California, United States

• Create collateral and marketing documents for team use in SharePoint
• Assist in creating information security policies and procedures
• Helped define policy driven compliance and cyber security programs
• Assisted organizations in understanding their cyber security risk tolerances, threats, and security gaps to proactively protect and mature their security systems
• Maintained an up to date knowledge of cyber threats
• Provide technical and operational understanding for cyber-security incident response

Master Of Business Administration - Mba, Business Administration And Management, General

Education record