Certified in Mercantile Agent III from Australian Institute of Collection Management.Competent and Dynamic Professional with rich and varied exposure to the entire gamut of activities involved in Operations Management, Team Management and Client Management.Over 14+ years of successful track in Banking and Financial Services.Performance driven with successful experience in Collections, Fraud Investigation, Sales, Backoffice and Learning & Development.Good understanding of processes, multi-tasking ability and exceptional leadership skills.Identifying risks towards meeting Project Metrics/SLAsLead and managed multiple end to end transitions.