Jackson Dickens Email & Phone Number

Fort Mill, Sc, Us

Responsible for setup and maintenance of all Windows server systems.Implemented and administered VMware including conversion of 90% of physical servers to VMware.Implemented and administered EMC, Dell, and Nexsan storage systems.Implemented a Disaster Recovery infrastructure including EMC Clariion SANs, EMC RecoverPoint, VMware, and VMware Site Recovery Manager.Setup and administered all Exchange systems including Exchange 5.5, Exchange 2003 and Exchange 2007. Planned and implemented migration of mail systems from Exchange 5.5 to Exchange 2003 and later to Exchange 2007.Responsible for Blackberry BES server.Administered enterprise Antivirus using McAfee ePolicy Orchestrator.Administered Active Directory.Responsible for all backup and restore technologies including Symantec Backup Exec, EMC Avamar and Vizioncore vRanger.

Authored solution objects for the internal Microsoft knowledge base.Resolved numerous customer issues focusing primarily on Microsoft Exchange Messaging products and their platforms.Performed troubleshooting of performance and stability issues with Exchange servers.Analyzed performance of Exchange servers utilizing Network Monitor and Performance Monitor to determine performance bottlenecks and aid in streamlining.Migrated customers from Exchange 5.5 to Exchange 2000 and 2003.Resolved DNS configuration problems that resulted in Exchange failure.Resolved domain-level and forest-level Active Directory issues to resolve Exchange related problems.Designed network topology modifications to assist customers with current and future needs.Reviewed server-down scenarios and disaster recovery plans to minimize down time and impact.Optimized customer's Exchange servers for increased efficiency and performance.Supported Directory Service functionality and configuration, including intra-site and inter-site Exchange server directory replication.Collaborated with peers to resolve challenging issues.Handled sales support of configuration and best practices for internal and external customers.Provided customers value added information and services to share acquired knowledge and improve customer satisfaction.

Messaging (Exchange) Support Engineer: MicrosoftEnd User Support Engineer: Piedmont Natural Gas

Responsible for evaluating, preparing and deployment of PC and Printer requirements to over 500 users.Installed Cisco switches, enabled and troubleshot 13 subnets to integrate North Carolina Natural Gas into the Piedmont Natural Gas wide area network.Set up, cut in and troubleshot VPN connections for data input from remote sites.Team Lead at the time of rollover for merger. Responsible for problem resolution of critical issues including Network Connectivity, Bandwidth Saturation and Network Printing.Setup and troubleshot Citrix connections to a server farm.Provided support for hardware, software, Local Area Network and Wide Area Network issues for a company of over 1000 computer systems covering both North and South Carolina.Setup and deployed individualized PCs to replace outdated equipment. Included imaging and migration of information across the network, troubleshooting, attention to details, and awareness of user's concerns.Customized rollout of Windows XP.Upgraded Windows 95 and NT machines to Windows 2000 and XP.Created standardized and individualized images for company PCs using Symantec Ghost.