• Reconciling payments to ensure the accounting system reflects the correct transactions• General ledger reconciliations• Account reconciliations such as bank, inventory control, clearing, billings etc.• Issue receipts to customers on receipt of payments• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data• Supporting the month end process• Generating month end reports

Attending to corresponding agents and banks queries/complaints via emails and telephone calls.Following up on pending queries and ensuring that the query/complaints are resolved in a timely manner and to the customers’/agents’ satisfaction.Processing cancellations of payments and arranging for recredit through the Accounts Dept. Reissuing of INR payments. Maintaining good relations with the Agents both at the sending and receiving side.Preparing Management reports daily basis when required.Coordinating with various departments in sorting out technical system issues.Query analysis and report presentation to department head.Preparation of power point presentation training material for new employee.Providing team support in areas of technical assistance requirement.Providing product support and technical assistance to branch staff.Coordinating with agents and banks overseas to ensure payment credit.Experience in working with company software like FOSSIL & APITaken role of Manager / Team Leader in supervising the department.Make proactive outbound calls for responding to the customer feedback forms.Identify ways of improving customer service and recommend them to the Head of Operations.Assist in the provision of MIS each month for the management meeting to show the number of queries received and the actions undertaken.Following up on non-returning customers by calling the customer to enquire why they have not been to the branch for at least 1 month.Information Security Officer for the customer service department.Making sure polices are followed within the department based on Information Security requirements along with other department within the organization.Reviewing department polices.

Entry and exit processing for office staff and labourers.Vacation schedule & settlement preparation for labours as well as officers.Ticket booking for employees.Tracking expiry of company documents (CR, Municipality, Beladia & chamber of commerce).Track pending government jobs like RP, smartcard and passport renewals & power of attorney.Passing sales receipts entries in Tally.Handling Petty cash.Verification of stock & distribution of Goods.Weekly meeting with the public relations officer regarding pending govt jobs and issue of work orderPurchase and supply of office stationary.Track of company light & heavy vehicle government document like ownership card, insurance and power of attorney for drivers.Management of passports and government documents.Assist in finalization of accounts & Auditing.Arranging for certified Cheques and performance bond as per the request from sales and business teams.Generating Monthly reports like Team lists, Attendance report and Leave Report.Maintaining the personal files of employees.Compute; prepare Leave salary, Indemnity, final settlements of resigned & terminated employees.Maintaining knowledge of new developments in markets, anticipating potential negative and positive impacts on the business and adapting strategy accordingly.Verification of shipping documents. 1:- B/L: Bill of lading 2:- Commercial Invoice 3:- COO: Certificate of Origin 4:- Container List 5:- Packing List 6:- Weight List 7:- Shipping Advice 8:- Analysis certificate 9:- Insurance Certification 10:- Attached List