Optimized SaaS spend by consolidating overlaps in software, creating monthly savings of $500+ and developed a deep understanding of cloud-based technology services Led the rollout of a new shared inbox and support line system, including workflow optimization for smooth message flow to the organization from external clientsIdentified data entry errors in Excel customer data files to assist customer support team in debugging software issues such as missing trade entries, leading to improvement in reporting accuracyImplemented and audited a new internal legal contract management system, organizing legal documents and creating accessible workflows for internal stakeholders

Collaborated with a 15 person group to prepare budget forecasts for 6 major events that totalled $3,000+ in various forecasted expenses and over 100 participantsDeveloped a sponsorship proposal for Rotman Commerce professionals, leading to successful approval of sponsorship in excess of $7000+ of fundsPrepared quarterly financial reports using Excel utilizing ASPE principles, audited by Rotman Commerce professionals, to ensure accurate book reporting

First-Year Internship with the Rotman Commerce student group Rotman Commerce Students in Sports (RCSS)Collaborated within the department to create ads for club initiatives, resulting in 100+ attendance to events over the yearRotated between Corporate Relations and Events portfolios, building knowledge in multiple functional areas of the group including networking and event coordination

• Managed a high-volume clubhouse dining area during peak hours on weekends, ensuring prompt and efficient service for golfers and clubhouse patrons.• Maintained composure and provided exceptional service under pressure during a sudden influx of golf tournament attendees, receiving commendation from organizers for delivering seamless service and contributing to the event's success.• Accommodated a guest with specific dietary restrictions and preferences by actively communicating with kitchen staff and offering personalized menu recommendations, resulting in praise for attentive service and increased customer loyalty.