Jackson Heenan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Writing briefs, creating mock-ups, and coordinating with licensors and contractors to facilitate tabletop game development.• Creating style guides and writing and editing text for core gameplay materials (rulebooks, cards, etc.).• Organising and updating project assets and compiling them into packages for playtesting.• Collating and presenting project feedback from licensors and playtesters.• Presenting statistical analysis of game design and playtest data.

Melbourne, Victoria, Australia

• Designing and implementing processes to manage product, inventory, and sales data across 250+ products, and placing regular manufacturing orders of USD $25,000+.• Project management for new products and crowdfunding campaigns, including reporting on manufacturing costs, shipping costs, profit margins, and timelines.• Setting up and maintaining integrations with ecommerce services (incl. Shopify, BigCommerce, eBay, StarShipIt, Backerkit) for online sales, shipping, and crowdfunding projects.• Training and supervising staff to ship packages and provide customer support for webstore and crowdfunding projects.• Coordinating stock and booth setup for convention appearances, including PAX Australia and Gen Con.• Implementation of marketing strategies, including writing newsletters, blogs, and social media posts, and producing livestreams for Twitch and YouTube.

• Performing in weekly TTRPG actual-play livestreams to promote Chaosium products.• Attending conventions to perform in actual-play live shows and to teach and run TTRPG sessions.

Cheltenham, Victoria, Australia

• Managing accounts payable - processing invoices, liaising with accountants, and making payments of up to $300,000 per month.• Organising, editing, and distributing staff education materials.• Tracking and reporting training and assessment completed by staff in accordance with Australian government standards. • Creating and documenting new processes to manage operational data (e.g. staff and resident information) and training staff in their implementation.• Performing general reception duties, including directing phone calls, assisting residents with queries, and signing in visitors in accordance with COVID-19 safety protocols.

Ringwood, Victoria, Australia

Melbourne, Victoria, Australia

• Receiving orders, processing sales, and performing general retail duties at a tabletop game store on Swanston St, a main CBD thoroughfare.• Creating, documenting, and training staff in new stock control processes to increase the efficiency of regular tasks, such as ordering and stocktaking.• Establishing and maintaining an online store of 20,000+ products using Cin7 and Shopify, including integration of third-party services (Amazon and eBay).• Shipping orders and providing customer support.

Melbourne, Victoria, Australia

• Hosting a weekly tabletop game meetup for 60+ attendees in Melbourne’s CBD.• Recommending, teaching, and running TTRPGs and board games for patrons of all experience levels.• Organising community events such as International Tabletop Day and Tal’Dorei Day.• Liaising with restaurant staff to facilitate event operations.

Certificate Iv, Entrepreneurship And New Business

Advanced Diploma Of Acting

Victorian Certificate Of Education

Diploma, Live Audio Production