Jump started an entirely new eCommerce business with nothing but a brand name and an empty warehouse. I was given the objective of creating a fully functional, high volume, and profitable eCommerce business. Performed all aspects within a young start-up business such as hiring a new team, designing and implementing office and warehouse layouts, writing supplier contracts, managing incoming and outgoing inventory, and delegating tasks to appropriate subordinates. Provided individualized market consultation analysis for each client followed by the execution of appropriate sales. Primary responsibilities included managing and fulfilling account requirements manifested through sales in a professional manner while exceeding company sales quotas. Reported directly to the vice president in daily operations while providing inventory forecast requirements and team building professionalism.Accomplishments• Tripled revenue and sales volume within the first 9 months.• Devised a student outreach program to capture new market pool.• Worked with engineer to bring a new product from concept to production.• Cultivated trust through genuine one-on-one customer care, resulting in increased business and long term brand loyalty.

Performed all aspects that drove business and maximized sales through customer service, product expertise, product presentation, promotion, and company culture. Primary responsibilities included developing and delivering the highest quality of customer relations in all environments such as on the sales floor, during test drives, and following through with committed orders to create the ultimate brand experience. As a team member, I assisted Owner Adviser in the planning, implementation, and follow-up of day-to-day store operations and projects. I managed customer pipelines of potential opportunities, followed-up by phone or email to promote up to date product features, and execute superb customer service while maintaining high customer satisfaction ratings in creating new Tesla owners and ultimately, accelerating the world’s transition to sustainable energy.Accomplishments• Surpassed Tesla sales goal of 30 committed orders per month.• Demonstrated a mastery of Tesla products and service.• Evaluated new business opportunities and implementation strategies in a uniquely defined market.• Conducted surveys, field research, and collected customer feedback to continually improve the Tesla experience.• Provided key market insight to Owner Adviser on expanding presence in uncharted territories.• Displayed creativity and ingenuity in presenting technical, lifestyle, and practical solutions to customers who are considering Tesla, but are uncertain about going all electric.• Educated and fostered a community among current owners and new or potential customers into the Tesla life.

Served as supply chain operations with a focus on retaining business, achieving growth, account profitability, and customer satisfaction through strong accounts receivable management. Responsibilities include strategically managing all aspects of customer relationship with each account. Actively utilized and maintained internal Sales Force tool to optimize customer shipments and cost efficiency. Coordinated and facilitated customer quarterly business reviews and suggested recommendations to superiors for improvement goals. Engaged with key client contacts, Sales team, and Senior Management on commercial and contractual needs. Secured documentation from suppliers, carriers, customers, and other business entities for data updates. Input data, tracking metrics, and reported key performance measures to superiors and team members. Accomplishments • Implemented over $300,000 of transportation savings during first quarter of supplier Behr account launch. • Completed and met annual supplier requirements for S&P 500 customers, minimizing firm’s supply chain risk exposure; including Robert Bosch, Behr, Magna, Bilstein, Dana, Honeywell, Remy, and ZF TRW. • Identified issues with non-conforming operations to ensure proper control, minimization of losses, and provided recommendations to eliminate future occurrences by defining, measuring, scrutinizing, and understanding root cause of issues.• Actively identified and pursued innovative logistics approaches; made recommendations based on analysis of factual information.• Demonstrated initiative through active, self driven, industry research of emerging competitors’ trends resulting in development of new products that kept ProTrans International ahead of others.