• Traveled with team to various locations to upgrade locations’ IT hardware, software, and other systems.• Served as the first point of contact for customers seeking technical assistance over the phone or email• Performed remote troubleshooting through diagnostic techniques and pertinent questions• Determined the best solution based on the issue and details provided by customers• Recorded events and problems and their resolution in logs• Follow-up and update customer status and information• Passed on any feedback or suggestions by customers to the appropriate internal team• Identify and suggest possible improvements on procedures

• Ensured high levels of customer satisfaction through excellent sales service• Assessed customers’ needs and help with information on product features• Welcomed customers to the store and answer their queries• Processed POS (point of sale) purchases• Handled returns of merchandise• Maintained in-stock and presentable condition assigned areas• Actively seek out customers in store• Assisted in other departments (e.g., Paint, Screen Repair, Lumber Yard)