Jackson Kepler Email & Phone Number

Madison, Alabama

• Project Manager handling Wireless End of Life replacements and facility upgrades for Cisco wireless controllers and access points. Actively worked with Cisco series Controllers and Access Points• Assisted with UPS, Cisco Router and Cisco Switch maintenance, troubleshooting and deployments.• Ensured network performance for workstations, application servers and back-end office infrastructure. • Implement, configure and maintain network analysis tools including AppNeta Pathview and Solarwinds to enable real-time performance monitoring, efficient troubleshooting, and proactive maintenance practices. • Experience managing VoIP equipment including Avaya IP Office500 v2, Cisco CUCM and Cisco SRST

Madison, Alabama

• Day to day operations include creating AD/Exchange users and groups. Troubleshooting account/group issues. • Managed end user accounts, permissions, and access in accordance with best-practices regarding privacy, security and regulatory requirements.• Perform proactive segregation of duty analysis to ensure end users are not given excessive access to unauthorized assets.

• Perform basic to advanced Tier 1 troubleshooting on Enterprise level computers in a timely manner while providing excellent customer satisfactory ratings. • Work within Active Directory to troubleshoot client accounts and permissions. • Network printer support in addition to adding, maintaining and repairing network printing issues within Windows Server 2008 and 2012. • Utilize ticketing systems to properly document and troubleshoot all end user issues

Associates Of Applied Science, Network Engineer

Education record