Jackson Lang Email & Phone Number

Winston-Salem, Nc, Us

Irvine, California, United States

Manage Front of House staff of 4-9 servers, 2-4 hosts, and 1-3 bartenders (7-12 total).Established productive environment to create and oversee an efficient team.Responsible for training new staff members in all positions.Solve problems directly related to guest satisfaction and work environment issues.Create schedules and work with employees with limitations and requests.Praise and hold employees accountable for both positive and negative work results.

St George, Utah, United States

Managed Front of House team of 4-12 servers and 2 hosts; Supervised Back of Houseteam of 2-6 line cooks (6-20 total).Served as HR and onboarding representative; Set up all new hire paperwork andorientations. (including I9) as well as on the floor training for all new employees.Comfortable managing and adapting in high-stress environments as well as working.through conflict with both customers and employees

Yorba Linda, California, United States

Assisted in customer outreach and client retention programs.Collaborated directly with CEO to learn about necessary skills required for business.management: communication, goal setting, problem solving, client.Communicated with customers daily to collect stats and feedback about jobs.Sat in during executive meetings, presented ideas about possible marketing techniques aswell as presented stats found in customer outreach projects.Trained painters to teach and enhance their customer service skills with OTJ training.Interned for 2 consecutive summers 2021 and 2022; was company’s first returning intern.

Oxford, Ohio, United States

Managed all Front of House employees including 3-8 servers 1-3 bartenders (4-11 total).Coordinated all reservations, private parties, bar rentals, and employee scheduling.Created training schedules for all Front of House employees, oversaw all training.Worked as bouncer and checked ID’s for private events and parties.Communicated with disgruntled guests and employees and offered solutions

Yorba Linda, California, United States

sey Mike’s Subs, Yorba Linda, CA | 2019 - 2021Managed teams of up to 6 while working through designated daily tasksResponsible for closing restaurant and corresponding tasks such as counting cashregister, cleaning, closing store, and preparing store for opening crew.Communicate with unsatisfied customersCollaborate with other stores regarding large orders and staffing

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Associate Of Science - As, Business Administration And Management, General, Sophomore