Jackson Lin Email & Phone Number

Taipei City, Taiwan

My previous employment was with MUFG Bank, Taipei Branch under the Legal and Compliance Department as an AML Analyst. My role is to review major Japanese and top 100 Taiwan corporate transactions to determine if there are any illegal dealings related to money laundering. Such transaction include incoming and outgoing payments (domestic and international), loan related transactions (import, export, capital loans), and FX.This is a contract job via Recruit Express and my contract expired on 2021/11/16.

Taipei City, Taiwan

My main job duty at the call center was to answer foreign client calls and serve my Premier client list of 1200 foreign clients. Part of my client portfolio consisted of major foreign corporation head executives, foreign government officials, and numerous international commercial airline pilots. As a native English speaker I was able to gain the trust of many of the foreign clients I had the pleasure to serve and built meaningful relationships with them. I was also the lead English trainer for the call center.Highlights include:Performed AML and fraud detection as well as KYC reviewsPromoted credit card products and provided card service functionsSolved many client issues when other departments refused to assistPrevented major financial lost for one of my client due to fraudulent activitiesInternal and external English correspondenceExecuted weekly English training programsOversaw incoming English calls interactionsImproved all English SOPs

Costa Mesa, California

SchoolsFirst is the fifth largest credit union in the US (as of 2020) and has been serving Members since 1934. They provide financial services to all in the educational filed and their family members in the greater Southern California area. During my time at SchoolsFirst I was at the branch level serving our Member's financial needs such as account openings, process consumer loan applications, and school employee specific products and services. During my time with the credit union I won many Member advocacy awards, served over 50% of the Members that required platform services at our branch (2015-2016), and helped raised our branch Member satisfactory score from 95% to 98%.Highlights include:Received 3 perfect scores from secret shopper reviewsImplemented a new sales program to help increase productivityLiaison for home loans, auto insurance, and investment departmentExpedited Member wait time by being the lead service memberPerformed counterfeit currency detection and reporting Audited new accounts and auto loan applicationsAssisted in fraud and AML reporting Trained newly joined Team Members Served as a Notary Public (September 2014 to December 2016)

New Taipei City, Taiwan

Messoa is a security camera manufacture and provides a verity of security products. As the South East Asia regional sales manager I had the pleasure of collaborating with may different business partners and government agencies on security solution projects throughout the region. Some of the major government projects that I was associated with were:Philippines, Manila AirportVietnam, Ho Chi Minh City border check pointsThailand, Bank of Thailand

Huntington Beach, California

Started out as a bank teller and was quickly promoted to the Sales and Service Specialist role just after six months. With this role I had to perform many different duties and be well-verst with all products and services, operational audit, and AML/fraudulent detection. Highlights include:Received client service award from California regional president Experience in serving high net worth clientsProvided business banking solutions to local business owners Participated in streamlining branch audit duties to meet compliance guidelinesExecuted counterfeit bill protocolTrained new hiresAssisted the FBI with a major fraud and stolen identity case