Jackson Malley Email & Phone Number

I’m dedicated to implementing and supporting best business processes, practices and systems that improve the customer experience and ICT efficiencies. I have developed key professional strengths across a diverse array of projects in a variety of settings that include:• Extensive experience in project management with a proven track record of success in the delivery of complex systems improvement and change management processes.• Analytical thinking in investigating complex information to ensure sound judgment when making recommendations to business leaders.• A skilled communicator with the ability to engage and present to a diverse range of stakeholders.• A strong attention to detail to learning new concepts, processes and procedures whilst ensuring that they can be rapidly embedded in work practices. • Experience in business systems and process research, change management and post implementation support.• A commitment to collaborative work practices with relevant stakeholders and providing mentoring, support and training to front-line staff.Solution designer of Aussie Broadband's Proactive Fault Detector system, receiving the following awards:- ACOMMS Award Winner 2022 - Innovation - Large Company- Australian Service Excellence Awards Service Champion 2022 - Customer Service Project of the Year - Customer Impact- IT News Benchmark Awards 2022 - Best Consumer Project Award Finalist- Gold Stevie for Innovative Use of Technology in Customer Service for telco 2022- CommsDay Edison Award Finalist 2022- Finder.com.au Best Telco Innovation Winner 2022I also run a 55 acre cattle farm in Mirboo North where I produce grass fed beef and organically grown garlic

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  Rmit University

  Entrepreneurship/Entrepreneurial Studies