Jackson Mcintosh Email & Phone Number

Milwaukee, Wisconsin, US

General Manager of the B2B/receivables and Billpay verticals of Fiserv’s Enterprise merchant segment, with global team of 90 FTE. P&L owner of $400M top line business, reporting to the President of the Merchant Solutions business. Directly responsible for all functions: Product, Engineering, Revenue, Implementations, Customer Success, and Post-Sales.

Dallas, TX, US

• Ground up build of team responsible for transforming consumer banking product line and customer experience. Scope includes digital attacker bank (Bask Bank) and legacy consumer bank franchise.
• Launched high-yield savings product on Bask Bank platform. Product yielded $1.1B new deposits in first 5 months.
• Defined and secured investment for multi-year product line and customer experience strategy for legacy consumer bank.

New York, NY, US

• Led internal consulting team responsible for enterprise strategic initiatives in partnership with senior business leaders across all AXP business units.
• Product strategy: Drove multi-year BNPL strategy for consumer lending product line responsible for $17B receivables. Grew receivables by $1B.
• Customer development and org design: Drove multi-year strategy to reorganize US large and SME commercial businesses ($450B payment volume), including re-segmentation of 3M customers and changes to omnichannel operating.
• Capabilities development: Developed enterprise data and operations strategy to mitigate risk from multinational and cross-border franchise merchants. Reduced operating costs 40%+.
• Team Culture: Led turnaround of inherited team with unhealthy dynamics and low engagement. Improved employee engagement scores 20+ points.

New York, NY, US

• Ground up build of team responsible for growing US supplier spend from US commercial client segment. Cross-functional go-to-market responsibilities included business development, lead management and marketing, pricing.
• Developed supplier recommendation marketing capability that promotes accepting suppliers to commercial customers. Generated $2.5B incremental payment volume.
• Drove strategic large transaction pricing initiative to grow AXP share in key industry verticals. Generated $2.4B incremental payment volume.
• Partnered with acquisition on unique value propositions to sign key strategic supplier holdouts. Generated $500M incremental payment volume.

New York, NY, US

• Led engineering team responsible for merchant acquirer processing in the US, Canada, and LAC markets. Responsible for core processes across all channels. Managed $2M+ annual technology budget.
• Built and brought to market next-day settlement for 1.5M small merchants, achieving industry best-in-class speed of pay capability and increasing customer NPS 10+ points in 2 years.
• Overhauled high-risk merchant chargeback programs for 75K e-commerce merchants, eliminating key pain point for high growth vertical and reducing chargebacks by $20M+ in first year.

New York, NY, US

Developed global network policy and capabilities to support emerging technologies and initiatives. Relocated to Brighton, UK for eighteen months to establish new office for international markets.

New York, NY, US

Managed business planning, training, and performance measurement for national field team of 30. Led negotiation of network policy terms for national and global merchant agreements.

Taught 11th grade American literature and composition. Managed the Gifted/Talented program.

Taught English reading and test-taking strategies to at-risk students from inner city Latin American immigrant community.

Taught all levels of English to Spanish business professionals and engineers.

Mba

Ba, English