Jackson Mohapi Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

• Develop and enhance the company’s operational strategies for project delivery and support services in the African region• Develop and oversee implementation and administration of maintenance policies, systems, and procedures to support customer’s SLAs• Direct short-term and long-range planning and budget development to support business goals within operations department• Establish and improve all operational deliverables and goals, allocate resources, and assess performance• Participate in acquisition and growth activities to support overall business objectives and plans• Assign and Support Project Management Team to facilitate delivery of projects effectively • Manage all aspects of project deliverables including Schedule, Financials, Resources, Risks and Issues• Prepare and present consolidated Project Dashboards• Manage and co-ordinate Projects Handover to Support (managing snags and risks of handover)• Participate in Customers meetings and discussions on Project Performance and SLA management • Communicate with customers to determine customer satisfaction and to identify potential future opportunities• Communicate with HQ in France to ensure customer requirements are clearly understood and escalated• Analyze and implement process flow improvements to include capabilities for growth• Assist with the preparation of technical documentation for tenders, proposals and quotations• Manage contracts and Service Level Agreements documentation

City Of Johannesburg, Gauteng, South Africa

• Organize NOC operations meetings• Audit weekly OPS report and prepare a perfect work flow• Escalate to OPS manager to coordinate with vendor 3rd Line and 3rd party• Attend Change Requests meetings and audit Change Requests• Audit Large-scale data for configuration and performance change• Audit spare parts status trace• Audit the work load, ability and quality of NOC members• Provide operation, maintenance & development solutions for performance improvement• Monitor and control network modification plan (including but not limited to upgrade, expansion and cutover, Transmission internally and externally)• Monitor and control work order flow between HUAWEI and MTN to make sure plans are on schedule and in accordance with HUAWEI and MTN quality standards.• Solve all (technical - non technical) problems that may be raised and affect network service.• Supervise feedback mechanism to control planned goals and targets.• Supervise KPIs and reports requiring corrective actions to maintain output within approved margins• Prepare status reports of the network maintenance for high level customer.• Evaluate Preventive Maintenance documentation for the customers’ network and the results of the PM carried out.• Generate weekly reports for tasks carried out• Analyse regular system’s reports and identify problems; take necessary optimized action and then monitor results for further system improvement.• Provide training to the team and customers.• Design and evaluate performance with Front Office Manager and Back Office Manager quarterly using PBC (Personal Business Commitment).

City Of Johannesburg, Gauteng, South Africa

• Manage all SLA (Service Level Agreement) requirements for MTN SA and MTN Business• Promote additional SLA services sales by providing high quality maintenance business delivery but still measuring over-delivery• Establish effective communication channels, manage service expectations and drive customer satisfaction improvements• Provide regularly feedback to Huawei Management on customer requirements that may lead to new sales • Manage implementation of new products and services solutions (Hardware and Software additions and changes, new features and technologies etc.) • Monitor and give advice on new product development (Hardware and Software roadmaps) • First owner of network stability operations and routine maintenance tasks• Responsible for network security and all preventative maintenance tasks• Provide support and deal with maintenance issues (i.e. 24/7 Technical and management escalations) • Hold Bi-weekly and monthly SLA meetings with MTN Management on System Performance, Trouble Tickets tracking and other operational issues• Plan, assign and monitor tasks for engineers dedicated to the SLA and encourage effectiveness• Responsible for Spare Parts Management Service for all the wireless nodes and OSS

South Africa

Johannesburg, South Africa

Johannesburg, South Africa

B Tech: Business Administration

National Diploma: Electrical Engineering

Matric