Jackson Pan Email & Phone Number

United States

United States

• Manage all import transactions in a fast-paced, high volume environment
• Lead and manage a team of 4 ocean import clerks and responsible for the overall direction and performance of the teams
• Manage cross-functional relations with international vendors/suppliers
• Oversee operational training/orientation to any vendor according to ISO including Dimerco Value Plus System
• Assist to prepare and achieve annual business plan and operation budgetincluding KPI/Forecast
• Serve as primary liaison with new vendors and manage initial shipmentlogistics to solve for potential problems

• Work cross-functionally to drive program initiatives and influence decision making within the organization
• Prepare and achieve annual business plan and operation budget
• Approve reports and invoices
• Train new employees company-wide
• Improve operational flow charts resulting in team performance efficiencies

• Communicate daily with clients and overseas offices to coordinate shipment schedules and logistics of all time zones
• Prepare and oversee all required shipping and customs documentation
• Ensure compliance of all transportation and security regulations
• File shipment and cost approval documentation
• Generate, review, and approve customer invoices
• Resolve all logistical issues in timely fashion and create troubleshooting documentation for future potential issues for colleagues

• Operated POS system for cash registers in a high volume and fast-paced retail environment
• Enthusiastically assist customers and handle customer complaints in a professional and courteous manner
• Supervise co-workers in the absence of higher management
• Be knowledgeable about all weekly sales and promotions
• Maintain store inventory and place orders when needed
• Perform store stocking, floor-setting, and opening and closing procedures

• Greet and assist customers in a busy and fast-paced retail environment
• Oversee sales floor replenishment to ensure stock availability to customers
• Perform stock checks and phone orders
• Perform duties related to shipping, receiving, and processing procedures
• Environment often required quick judgment and adjustments to ensure customer satisfaction