Jackson Pan Email & Phone Number

United States

United States

• Manage all import transactions in a fast-paced, high volume environment• Lead and manage a team of 4 ocean import clerks and responsible for the overall direction and performance of the teams• Manage cross-functional relations with international vendors/suppliers• Oversee operational training/orientation to any vendor according to ISO including Dimerco Value Plus System• Assist to prepare and achieve annual business plan and operation budgetincluding KPI/Forecast• Serve as primary liaison with new vendors and manage initial shipmentlogistics to solve for potential problems• Regularly meet with external/internal stakeholders to ensure proper concerns/work is addressed

• Work cross-functionally to drive program initiatives and influence decision making within the organization• Prepare and achieve annual business plan and operation budget• Approve reports and invoices• Train new employees company-wide• Improve operational flow charts resulting in team performance efficiencies

• Communicate daily with clients and overseas offices to coordinate shipment schedules and logistics of all time zones• Prepare and oversee all required shipping and customs documentation• Ensure compliance of all transportation and security regulations• File shipment and cost approval documentation• Generate, review, and approve customer invoices• Resolve all logistical issues in timely fashion and create troubleshooting documentation for future potential issues for colleagues

• Operated POS system for cash registers in a high volume and fast-paced retail environment • Enthusiastically assist customers and handle customer complaints in a professional and courteous manner • Supervise co-workers in the absence of higher management• Be knowledgeable about all weekly sales and promotions• Maintain store inventory and place orders when needed• Perform store stocking, floor-setting, and opening and closing procedures

• Greet and assist customers in a busy and fast-paced retail environment• Oversee sales floor replenishment to ensure stock availability to customers• Perform stock checks and phone orders• Perform duties related to shipping, receiving, and processing procedures• Environment often required quick judgment and adjustments to ensure customer satisfaction