Jackson Rostagno Email & Phone Number

Brisbane, Qld, Au

Brisbane, Qld, Au

Australia

Excited to be taking on the Online Operations, on top of the Customer Service team, as part of my responsibilities, and to work a lot more closely within our Marketing and Ecommerce teams to drive the performance of the business. Looking forward to automating processes for our online store customers to create a personalised and seamless experience, as well as improving the overall end to end operations of the business.

Australia

I have helped join the Australian and New Zealand Customer Service teams into a unified ANZ Customer Service Department, delivering a personable and human based contact point for our customers to reach out to. This involves recruiting, training and continued development of a team of customer service agents, as well as supporting the in-store teams with a range of customer service needs. As the spokesperson for Customer Service, I am also involved in assessing and maintaining strong customer and stakeholder relationships to make sure we continue to deliver a memorable and industry leading service that people talk about. We take a proactive approach to customer service as a company and this involves looking for trends and evaluating current systems and processes to make sure that we catch problems early and find effective solutions.As part of this role I continue to look for ways to improve and adapt our systems to allow us to decrease response time and increase customer satisfaction. This involves continued learning and application of automation, artificial intelligence and technology across the company.

Australia

I was hired to lead the Australian Customer Service team, delivering a personable and human based contact point for our customers to reach out to. This involves recruiting, training and continued development of a team of customer service agents, as well as supporting the in-store teams with a range of customer service needs. As the spokesperson for Customer Service, I am also involved in assessing and maintaining strong customer and stakeholder relationships to make sure we continue to deliver a memorable and industry leading service that people talk about. We take a proactive approach to customer service as a company and this involves looking for trends and evaluating current systems and processes to make sure that we catch problems early and find effective solutions.As part of this role I have lead the implementation of a new CRM platform, building automated bots and integrating a range of automation and Artificial Intelligence into the company's processes.

Brisbane, Queensland, Australia

I managed one of our A grade stores, Westfield Carindale. This role included all the admin needed to keep a store running. Effective recruitment and rostering, KPI and sales tracking, visual merchandise planning and implementation of planograms, local area marketing, etc. This role also included the implementation of training and development plans for staff in areas of optics and retail. While I was in-charge, the store was consistently in the top four stores in the region for KPIs and was in the top 5 stores in ANZ for EBITDA. We were also the first store in the company to go a full week with 100% of customers purchasing two or more pairs of glasses (this went for 11 days straight). In addition to the normal Store Manager duties, I was also tasked with providing training and feedback to one of our NZ Store Managers, to help increase KPIs. I was also the main contact in our region for technology specific issues, help with reporting and provided advice on recruitment.The performance of the store was solely my responsibility. Reported to the Regional Performance Manager and Regional Development Manager.

Brisbane, Queensland, Australia

Moved into the Manager in Training position in our Carindale Store, working under a dual-site Store Manager. The performance and running of the store was my responsibility about 75% of the time. Reported to Store Manager and Regional Performance Manager.

Brisbane, Queensland, Australia

Hired as the ASM of a brand new store, Westfield Mt. Gravatt (previously Garden City). Helped the Store Manager with getting the store merchandised, staffed and operational before official opening. This involved the recruitment, onboarding and training of brand new staff in both optics and retail. I also took charge of brand engagement and local area marketing to grow the business. Reporting and analysis of data from a store level including clinic scheduling and costs, staff budgeting, KPIs and EBITDA, to inform store business decisions and planning.Reported to the Store Manager and Regional Performance Manager.

Brisbane, Queensland, Australia

Brisbane, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

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