Jackson Rostagno
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Jackson Rostagno Email & Phone Number

Customer Data Scientist | Head of Customer Support at Bailey Nelson
Location: Brisbane, Queensland, Australia 12 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Bailey Nelson
Role
Customer Data Scientist | Head of Customer Support
Location
Brisbane, Queensland, Australia
Company size
537 employees

Who is Jackson Rostagno? Overview

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Jackson Rostagno is listed as Customer Data Scientist | Head of Customer Support at Bailey Nelson, a company with 537 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Jackson Rostagno.

Jackson Rostagno previously worked as Online Operations & Customer Service Manager at Bailey Nelson and National Customer Service Manager ANZ at Bailey Nelson. Jackson Rostagno holds Associate Data Scientist In Python (90 Hours), Data Science, Machine Learning from Datacamp.

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Bailey Nelson

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Profile bio

About Jackson Rostagno

I'm a passionate Online Operations & Customer Service Manager with over 12 years experience providing a personalised, fun and memorable customer experience. I love to dig into customer problems and analyse business processes to find new ways of implementing and using technology, automation and artificial intelligence. I have experience in building and leading strong, motivated and successful teams who can exceed targets and KPIs. I believe in the idea that everyone is unique and I enjoy understanding someone's individual psychology.My current role as the Online Operations & Customer Service Manager, sits cross functionally within the business and has two main parts to it (Online Operations and Customer Service). The Online Operations portion has me focusing on our E2E e-commerce processes to find customer pain points and continue to improve and optimise the online experience. On top of this, I work closely on website UI/UX with the marketing and development teams, as well as SEO, customer acquisition and customer retention strategies with the digital marketing team.As the Manager of the Customer Service Department at Bailey Nelson, I am responsible for the recruitment, training and continued development of a team of customer service agents and online fulfilment managers, to deliver a personable and human based touch point for our customers to reach out to. We take a proactive approach to customer service as a company and this involves looking for trends and evaluating current systems and processes to make sure that we catch problems early and find effective solutions. As part of this role I am also tasked with building automated bots and integrating a range of automation, Artificial Intelligence and technology solutions into the company's processes.One of my strongest values is continual improvement. As a lifelong learner I am always looking for ways to increase my knowledge and develop myself both personally and professionally. I love being around intelligent individuals with experience and expertise, where I can pick their brains and learn from their valuable insights. My goal is to continue to have a lasting impact on the businesses I work for, and be adaptable and agile so that I can take on a range of roles and projects across many areas. I believe that in a constantly evolving world, the collaboration between humans and technology can give the best outcomes. I also want to show that strong leadership, cross functional teamwork and innovative thinking is what differentiates a great business from a good business.

Current workplace

Jackson Rostagno's current company

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Bailey Nelson
Bailey Nelson
Customer Data Scientist | Head of Customer Support
Brisbane, QLD, AU
Website
baileynelson.com.au
Employees
537
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12 roles · 13 years

Jackson Rostagno work experience

A career timeline built from the work history available for this profile.

Customer Data Scientist | Head Of Customer Support

Bailey Nelson

Brisbane, QLD, AU

Online Operations & Customer Service Manager

Current
Bailey Nelson

Australia

Excited to be taking on the Online Operations, on top of the Customer Service team, as part of my responsibilities, and to work a lot more closely within our Marketing and Ecommerce teams to drive the performance of the business. Looking forward to automating processes for our online store customers to create a personalised and seamless experience, as well.

Jan 2024 - Present

National Customer Service Manager Anz

Bailey Nelson

Australia

I have helped join the Australian and New Zealand Customer Service teams into a unified ANZ Customer Service Department, delivering a personable and human based contact point for our customers to reach out to. This involves recruiting, training and continued development of a team of customer service agents, as well as supporting the in-store teams with a.

Apr 2023 - Jan 2024

National Customer Service Manager Au

Bailey Nelson

Australia

I was hired to lead the Australian Customer Service team, delivering a personable and human based contact point for our customers to reach out to. This involves recruiting, training and continued development of a team of customer service agents, as well as supporting the in-store teams with a range of customer service needs. As the spokesperson for.

Oct 2022 - Apr 2023

Store Manager

Bailey Nelson

Brisbane, Queensland, Australia

I managed one of our A grade stores, Westfield Carindale. This role included all the admin needed to keep a store running. Effective recruitment and rostering, KPI and sales tracking, visual merchandise planning and implementation of planograms, local area marketing, etc. This role also included the implementation of training and development plans for.

Jan 2022 - Dec 2022

Manager In Training

Bailey Nelson

Brisbane, Queensland, Australia

Moved into the Manager in Training position in our Carindale Store, working under a dual-site Store Manager. The performance and running of the store was my responsibility about 75% of the time. Reported to Store Manager and Regional Performance Manager.

Dec 2021 - Jan 2022

Assistant Store Manager

Bailey Nelson

Brisbane, Queensland, Australia

Hired as the ASM of a brand new store, Westfield Mt. Gravatt (previously Garden City). Helped the Store Manager with getting the store merchandised, staffed and operational before official opening. This involved the recruitment, onboarding and training of brand new staff in both optics and retail. I also took charge of brand engagement and local area.

Nov 2020 - Dec 2021

Optical Assistant (Previously Eyewear Stylist)

Bailey Nelson

Brisbane, Queensland, Australia

Apr 2019 - Nov 2020

Sales Associate, Wearable Technology Expert And Store Leadership Team

Fossil Group, Inc.
Nov 2018 - Oct 2020

Team Trainer

Kfc

Brisbane, Queensland, Australia

2015 - 2018 ~3 yrs

Customer Service Representative

Kfc

Brisbane, Queensland, Australia

2013 - 2018 ~5 yrs
Team & coworkers

Colleagues at Bailey Nelson

Other employees you can reach at baileynelson.com.au. View company contacts for 537 employees →

MD Michelle Di Santo Michelle Di Santo Colleague at Bailey Nelson Edmonton, Alberta, Canada, Canada View → LP Leon Prinz Leon Prinz Colleague at Bailey Nelson Greater Toronto Area, Canada, Canada View → JP Jaeven Pearson Jaeven Pearson Colleague at Bailey Nelson Brisbane, Queensland, Australia, Australia View → JP Jesse-Taylah Powell Jesse-Taylah Powell Colleague at Bailey Nelson Berriedale, Tasmania, Australia, Australia View → MF Maebh Ferriter Maebh Ferriter Colleague at Bailey Nelson Ireland, Ireland View → MN Melanie Nguyen Melanie Nguyen Colleague at Bailey Nelson Greater Melbourne Area, Australia View → JV Jayme Van Slageren Jayme Van Slageren Colleague at Bailey Nelson Vancouver, British Columbia, Canada, Canada View → NM Nevena Milutinovic Nevena Milutinovic Colleague at Bailey Nelson Newmarket, Ontario, Canada, Canada View → EN Eilley Nagle Eilley Nagle Colleague at Bailey Nelson Whistler, British Columbia, Canada, Canada View → KB Krystal Bartley Krystal Bartley Colleague at Bailey Nelson Canada, Canada View →
4 education records

Jackson Rostagno education

Associate Data Scientist In Python (90 Hours), Data Science, Machine Learning

Datacamp

Associate Data Engineer In Sql (30 Hours), Data Engineering And Database Design

Datacamp

Associate Data Analyst In Sql (39 Hours), Data Analytics, Sql And Database Design

Datacamp

Ai Business Fundamentals (11 Hours), Artificial Intelligence

Datacamp
FAQ

Frequently asked questions about Jackson Rostagno

Quick answers generated from the profile data available on this page.

What company does Jackson Rostagno work for?

Jackson Rostagno works for Bailey Nelson.

What is Jackson Rostagno's role at Bailey Nelson?

Jackson Rostagno is listed as Customer Data Scientist | Head of Customer Support at Bailey Nelson.

Where is Jackson Rostagno based?

Jackson Rostagno is based in Brisbane, Queensland, Australia while working with Bailey Nelson.

What companies has Jackson Rostagno worked for?

Jackson Rostagno has worked for Bailey Nelson, Fossil Group, Inc., University Of Queensland Union | Uqu, and Kfc.

Who are Jackson Rostagno's colleagues at Bailey Nelson?

Jackson Rostagno's colleagues at Bailey Nelson include Michelle Di Santo, Leon Prinz, Jaeven Pearson, Jesse-Taylah Powell, and Maebh Ferriter.

How can I contact Jackson Rostagno?

You can use AeroLeads to view verified contact signals for Jackson Rostagno at Bailey Nelson, including work email, phone, and LinkedIn data when available.

What schools did Jackson Rostagno attend?

Jackson Rostagno holds Associate Data Scientist In Python (90 Hours), Data Science, Machine Learning from Datacamp.

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