Jackson Rich

Jackson Rich Email and Phone Number

Technical Product Manager | Transforming Products and Businesses through Innovation and Customer Engagement @ TSP Pilot
Jackson Rich's Location
Chapel Hill, North Carolina, United States, United States
About Jackson Rich

Hello! I’m the entrepreneurial spirit behind TSP Pilot, a member-centric financial newsletter. My journey into the world of startups began in my childhood, crafting small businesses with big dreams. This passion for entrepreneurship was nurtured through my college years, where I dived into the world of product management and marketing at a medical device startup in Durham, NC. Rising from an intern to the marketing manager, I've always been driven by a desire to create products that not only solve problems but do so with an elegance that makes customers wonder, "Why didn't I think of that?"At the heart of my work is a deep-seated passion for understanding customer needs better than they understand themselves. This approach has led me to revamp TSP Pilot's offerings and user experience, significantly growing our membership by delivering that “aha” moment to our users. I firmly believe in diving deep into the root causes of challenges, embodying the philosophy that sometimes asking for a "faster horse" is really a cry for breakthrough innovations.My professional journey is fueled by a love for startups and the art of building products that resonate deeply with users. The joy of designing experiences that customers are passionately in love with, and delivering value that touches the lives of everyday people, is what keeps me motivated.My ambition is to lead initiatives that awe and inspire, fundamentally transforming the way people engage with products.

Jackson Rich's Current Company Details
TSP Pilot

Tsp Pilot

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Technical Product Manager | Transforming Products and Businesses through Innovation and Customer Engagement
Jackson Rich Work Experience Details
  • Tsp Pilot
    Chief Executive Officer
    Tsp Pilot Mar 2020 - Present
    Washington, District Of Columbia, United States
    As the Owner and Lead Product Manager at TSP Pilot, a subscription-based financial newsletter, I spearheaded a comprehensive product redesign and greatly improved operational efficiencies. My leadership focused on using technology and user feedback to dramatically enhance our product offerings and customer satisfaction, resulting in significant membership growth and operational improvements.+ Led the strategic overhaul of the entire product design, incorporating extensive user feedback to enhance the user experience, which directly resulted in a 50% increase in membership.+ Implemented advanced automation technologies that increased operational efficiency by tenfold, significantly reducing costs and improving service delivery.+ Established a systematic approach to collect and integrate customer feedback into product development, ensuring continuous improvement and alignment with user needs and preferences.
  • Colowrap
    Marketing Manager
    Colowrap Jul 2017 - Mar 2020
    Durham, North Carolina, United States
    In my role as Marketing Manager at ColoWrap, I oversaw major initiatives to enhance brand visibility and user engagement. My responsibilities encompassed overseeing the digital transition to HubSpot, leading a brand redesign, and managing our presence at trade shows. These efforts were aimed at not only enhancing our brand’s market presence but also at directly engaging with users to gather feedback that informed product development, ensuring our offerings met and exceeded customer expectations.+ Managed the successful migration to HubSpot, significantly increasing website traffic by 10x and improving our overall digital marketing effectiveness.+ Led the end-to-end redesign of company branding, including updates to the website, marketing materials, and product packaging, which modernized the brand and strengthened its position in the market.+ Directed trade show strategy and execution, which enhanced direct interaction with users and provided valuable insights. This direct feedback was instrumental in refining our product offerings to better meet customer needs and solve pain points effectively.

Jackson Rich Education Details

Frequently Asked Questions about Jackson Rich

What company does Jackson Rich work for?

Jackson Rich works for Tsp Pilot

What is Jackson Rich's role at the current company?

Jackson Rich's current role is Technical Product Manager | Transforming Products and Businesses through Innovation and Customer Engagement.

What schools did Jackson Rich attend?

Jackson Rich attended University Of North Carolina At Chapel Hill.

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