Jackson Rich Email & Phone Number

Washington, District Of Columbia, United States

As the Owner and Lead Product Manager at TSP Pilot, a subscription-based financial newsletter, I spearheaded a comprehensive product redesign and greatly improved operational efficiencies. My leadership focused on using technology and user feedback to dramatically enhance our product offerings and customer satisfaction, resulting in significant membership growth and operational improvements.+ Led the strategic overhaul of the entire product design, incorporating extensive user feedback to enhance the user experience, which directly resulted in a 50% increase in membership.+ Implemented advanced automation technologies that increased operational efficiency by tenfold, significantly reducing costs and improving service delivery.+ Established a systematic approach to collect and integrate customer feedback into product development, ensuring continuous improvement and alignment with user needs and preferences.

Durham, North Carolina, United States

In my role as Marketing Manager at ColoWrap, I oversaw major initiatives to enhance brand visibility and user engagement. My responsibilities encompassed overseeing the digital transition to HubSpot, leading a brand redesign, and managing our presence at trade shows. These efforts were aimed at not only enhancing our brand’s market presence but also at directly engaging with users to gather feedback that informed product development, ensuring our offerings met and exceeded customer expectations.+ Managed the successful migration to HubSpot, significantly increasing website traffic by 10x and improving our overall digital marketing effectiveness.+ Led the end-to-end redesign of company branding, including updates to the website, marketing materials, and product packaging, which modernized the brand and strengthened its position in the market.+ Directed trade show strategy and execution, which enhanced direct interaction with users and provided valuable insights. This direct feedback was instrumental in refining our product offerings to better meet customer needs and solve pain points effectively.