▪ Provide over-phone support for technical issues▪ Troubleshoot point-of-sale devices to restore retail operations▪ Creating and managing tickets for multiple locations throughout the country

▪ Build positive rapport through communications with a diverse audience as their liaison to the company▪ Swiftly manage multiple platforms to provide support to escalated customers▪ Identify customized solutions that address customers’ needs▪ Instruct clients with varying technical backgrounds on the use of marketing software

▪ Execute special projects in moderating customer reviews, client retention, and detailed metric reporting▪ Collaborate with the medical affairs team to interpret the customer’s test results and concerns ▪ Enhance customer feedback methods through solutions to improve the company’s interface quality▪ Train new hires as well as senior employees in software applications and general customer enterprise

▪ Supervised the flow of product from receiving to arranging on the sales floor▪ Managed the supply team (12 persons)▪ Coached new employees in proper workflow and instructed team members on customer and technical-related issues▪ Responded to requests and complaints and assigned priority attention to achieve customer retention and satisfaction

▪ Guided community figures through stories to achieve productive testimonies▪ Upgraded the archive’s video production ability through 4K video and graphics editing▪ Developed a distinct visual style that captured the company’s ideals and brand image▪ Utilized marketing technologies such as 3D printing to create reference materials▪ Developed sales strategy through identifying our audience to represent designs and media

▪ Ensured quality communication and client satisfaction throughout the production of photo delivery services▪ Edited digital images and videos to client’s requests while upholding studio standards▪ Attended offsite shoots serving in all functions (staging, lighting, photographer, etc.)

▪ Manufacturing of 200 blankets for Children’s Hospital of Orange County (CHOC)▪ Supervised over 150 volunteers▪ Executed fundraising collecting over $4500

▪ Aided in entertaining and engaging the residents as a weekend volunteer supporting the recreation staff: conducting bingo, concerts, dances, and other activities▪ Provided support, assistance, and companionship to the residents