Jackson Smith Email & Phone Number

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

As Assistant Manager at Zipps Sports Bar and Grill, I played a pivotal role in supporting the overall operation of the restaurant and ensuring a seamless and exceptional dining experience for our valued customers.I worked closely with the General Manager and was responsible for overseeing various aspects of the cafe's daily operations and leading the team to achieve excellence in service, efficiency, and customer satisfaction.Key responsibilities:Provide leadership and guidance to the cafe team, including servers, bartenders, and other staff members. Motivate and inspire team members to deliver outstanding customer service and perform at their best.Set a high standard for customer service and ensure that all team members consistently meet and exceed customer expectations. Handle escalated customer issues with professionalism and resolve them effectively.Assist in the training of new employees, ensuring they are well-versed in Zipps policies, procedures, and service standards. Continuously provide coaching and feedback to improve staff performance.Assist in monitoring and managing financial aspects of the cafe, such as sales performance, expenses, and budget adherence. Help implement strategies to drive revenue and control costs.

Phoenix, Arizona, United States

Open the store and ensure it is ready for business.Conduct interviews, hire and terminate employees as needed.Complete all paperwork associated with the hiring process.Provide computer training for new employees.Maintain ongoing training programs for new employees.Resolve any issues that arise and escalate to the Area Manager if necessary.Uphold and manage the company's core values and responsibilities.Handle customer complaints in a professional and appropriate manner.Manage food cost, labor, and work towards increasing sales.Respond to all Guest Satisfaction and Contact Us forms submitted online.Complete the Closing Checklist every night to ensure the store is ready for the next day.Maintain a high quality of food items.Uphold high standards of customer service among all employees.Address any scheduling issues that may arise.Discipline employees who have not followed company procedures and policies.Maintain cleanliness and adhere to food safety guidelines to ensure high scores on health inspections.Responsible for creating, assigning, and ensuring completion of detailed cleanliness lists.