-Google Cloud Compute/AWS: setup VMs, configured firewall rules, logging, troubleshooting, SOC 2 compliance.-Administered Google Workspace: user/group management, 2FA, shared drive permissions, email forwarding, spam filters.-Built/managed workflows, lists, reports, dashboards in HubSpot CRM; data forensics, SIP/VoIP integration.-Configured Jenkins automated builds, Cloudflare rules, Let’s Encrypt certificates, Nginx configs.-Created and maintained Zapier integrations, managed MDM solutions, MySQL configurations, backups, maintenance.-Set up automated alerts from logging systems, Mailgun configuration.-Experienced with Jira, Confluence, Scrum, scaling up, Entrepreneurial Operating System (EOS).-Proficient in Ubuntu, Red Hat Linux, Docker, Kubernetes.

-Led Browser Based Scanning project: beta testing, feedback implementation, customer training, frontend/backend testing.-Implemented VelocityFile, served as Scrum Master, Product Owner, Scrum Team Member.-Created/maintained deployment checklist, improved deploy success rate by 20x.-Developed internal ticketing process, transitioned support to new CRM.-Implemented Live Chat, provided weekly metrics, maintained high Net Promoter Score.

-Created/resolved Jira tickets, performed unit testing.-Collaborated with external IT departments on network/security constraints.-Onboarded/trained new support staff and companies.-Maintained internal documentation, provided customer support via phone/email.-Conducted customer interviews, interfaced with Dealer Management Systems.-Provided internal technical support.

-Supported/configured Windows Desktop environments, created/configured VMs in Hyper-V/VMWare.-Configured VPNs, Remote Desktops, network protection, MacOS utilities.-Active Directory configuration, Group Policy Objects, Security Groups.-Printer configuration, vendor management, Office 365 support.-Extensive VOIP support: 3CX Phone provider, Yealink hardware, call logic, ring groups, Direct Inward Dialing, Out of Office/Holiday hours.-Backup/redundancy monitoring: Altero, Acrosis, BackBlaze.-Managed licensing for Adobe, 3CX, Quickbooks, Office365.-Built Scan123 website using WordPress.-Internal/external DNS management.-Setup multiple VPS, hosted websites using AWS, Digital Ocean, Squarespace.