Jackson Tanner Email & Phone Number

Ogden, Utah, United States

• Contributed to multiple pilot programs in partnership with online investigations, which is saving the company millions of dollars in fraudulent returns.
• Handled in-bound, out-bound calls and messaging escalations from associates, vendors and customers creating an Effortless Customer Experience.
• Analyze and respond to inquiries and prepare responses for our vendors, customers, and carriers.
• Research and resolve service delays through making outbound calls to vendors, carriers, and Home Depot Stores.
• Worked and researched customer case escalations through Salesforce in a timely manner including but not limited to ETAs, refund verification, and action needed.

Ogden, Utah, United States

• Drove customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Kept customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• Partnered with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

United States

• Investigated Health account claims that needed further research and information.
• Adhered to and complied to the most recent HIPPA laws and regulations when it came to client privacy.
• Educated customers and clients on how to use their FSA, HSA and other work commuter account benefits.
• Meets or exceeds various performance requirements, including research cases per hour, and other special projects assigned by management.
• Partnered with leadership group for accuracy in certain complex research cases, and also if further assistance is needed in other roles and departments.

Greater Salt Lake City Area

• Drove customer loyalty by working directly with the General manager and driver carwash membership sales.
• Kept customers informed regarding damage claims and processed them in a timely manner.
• Drove a store in hand with General manager of over $1 million in gross annual revenue.
• Meets or exceeds various performance requirements, including quality control and the overall satisfaction of a clean vehicle for customers.
• Assisted in some general manager duties including, employee scheduling, team safety meetings and interviewing candidates.

Layton, Utah

• Personalized customer service.
• Ability to manage difficult customer situations.
• Manage and supervise employees on shift.
• Assisted the general manager in store operations.

North Salt Lake, UT

Bountiful, Utah

Bachelor'S Of Science - Business Administration, Human Resource Emphasis, Graduate

Students earning an emphasis in Human Resources will be prepared to apply business principles to the strategic function of human resources.

Associates Of Applied Science, Accounting And Business/Management, Graduate

The Business Management and Accounting program prepares students for a variety of responsible managerial positions. Due to the diversity.

Diploma Of Education, General Studies

Diploma