Lead RPA Developer and Analyst responsible for managing the end-to-end process of building and deploying RPA projects, analyzing automation outcomes, and facilitating client success.DEVELOPMENT:• Developed and deployed 15+ automations, cumulatively processing 30,000+ items and saving clients thousands of working hours each month.• Managed end-to-end deployment for 5 automations, overseeing design, development, code reviews, testing, production deployment, and maintenance, while ensuring all deliverables were completed on schedule.• Facilitated code reviews, functional reviews, and documentation enhancements to improve the functionality of automations, pass security and quality gates, and boost overall team efficiency.ANALYTICS:• Created 10+ custom dashboards used by both internal teams and customers to track project KPIs including processing times, success rates, total items processed, and exceptions.• Dashboards collectively show 500,000+ automation transactions, filtered from 10,000,000+ execution logs.• Production dashboards for 6 automations built with custom measurement fields and bespoke metric filtering capabilities for customers to view day-to-day execution results for individual users or entire user groups to ensure processes stay on schedule and weekly reports are sent with up to date and accurate information.OPERATIONS AND MAINTENANCE:• Trained 50+ end users on the successful execution of 10+ production automations.• Led infrastructure troubleshooting efforts, coordinating work from 4 teams to ensure smooth transition and operation of automations in local desktop and virtual workplace environments for end users.• Primary contact for daily operational maintenance of 7+ deployed automations, covering users from 5 of the 6 National Immigration Service Centers. Correct user setup errors, fix automation bugs, and coordinated delivery of automation enhancements based on user feedback and environment updates.

Responsible for working with attorneys in the preparation, filing, and monitoring of various immigration and nationality law matters for Fortune 100 clients. Utilize document and data management systems to prepare, monitor, and record all aspects of client casework as per BAL policy. Initiate contact with government agencies to obtain necessary information, perform research, and provide limited guidance to assignees regarding proprietary systems and case processing.

Currently the Alliance for Automotive Innovation. Summer intern for the Federal Affairs and Communications Committees at the Alliance of Automobile Manufacturers. Tracked issues, conducted research, and monitored global trends pertaining to the auto industry. Attended Congressional hearings and prepared memorandums and reports for Alliance members.