As an Operations Director at HS Travel International Company Limited, one of the leading travel and tourism agencies in Hong Kong, I oversee the daily operations and management of various hotel and residential properties across the region. I have more than 25 years of experience in the hospitality industry, with a strong background in pre-opening and renovation projects, operation efficiency, guest satisfaction, and team building.I have successfully led the pre-opening of several international hotel and residential properties, from the design stage, recruitment, procurement, and equipment installation, to the setting up of departmental standards, positioning, and marketing. I have also managed the renovation and upgrading of existing properties, ensuring minimal disruption to the guests and staff, and maximizing the return on investment. I am passionate about providing extraordinary guest experience, pioneering unique operating solutions, and enhancing the profitability and reputation of the properties. I have excellent communication and negotiation skills, and I value the collaboration and empowerment of my team members.