Jackson Yap Email & Phone Number

Singapore

Singapore

Plumber.gov.sgAutomation for the Singapore Government. Integrate products like formsg and vault workspace seamlessly on our platform! Not sure how to use? Contact us at go.gov.sg/plumber-feedback!Isomer migration project (Saved over 4 million dollars)- Established and managed hiring pipeline for school website migration.- Successfully onboarded 16+ part-time professionals.- Conducted resume screening, interviews, and offered positions.- Developed comprehensive onboarding and training materials.- Organized retrospective sessions for continuous improvement.- Focused on open communication and collaboration.- Leveraged feedback to optimize processes.- Migrated over 300+ school websites onto Isomer platform.- Built diverse team fostering learning and growth.

Singapore

Isomer.gov.sg Managing the product operations of Isomer, a website builder for the public sector. I've.. Set up of Zendesk to handle ticketing issue so that we're able to keep a track record of ticket dataTranslate user's feedback into product features Push for manual tracking of data in excel list to a simple database to allow for automations...Outside of the function, I work on improving the job schema on the product operations domain in OGP, which would set the tone on how it can grow better in the company. I've also set the standard of product operations interview to allow accurate evaluation of candidates applying to OGP.I am also part of the hiring committee for the product ops function in OGP, if you're keen, please hit me up on LinkedIn. Happy to chat.

Singapore

• Lead project manager in building up documentation for the product’s APIs• Experience in both working with backend developers and front-end customer experience for a eCommerce marketplace platform builder• Greatly improved customer experience standards, introducing processes to assist customer support team to reduce response rate from average of 36 hours to 10 hours. • Leading the customer support team to achieve the first 100% customer satisfaction of the quarter• Part of the team to launch Arcadier’s first plug-in marketplace • Assisted in managing release timelines, ensuring teammates hit deadlines • Tracked sign-up and usage rates to develop strategies to help customer experience and identify any potential issues with the product

• Engage with potential students during university's open house• Answer queries about coursework and course description

Singapore

Research Center of Excellence in Active Living for the Elderly Evaluate website and mobile application with in-house age-friendliness methodology Evaluation methods consists of applying UI/UX knowledge to analyze usability and friendliness of website from perspective of older adults.

Singapore

• Handles user enquires • Making repairs to old books• Shelving and sorting of books• Ensured books on shelves are in correct orders• Cleaning of book shelves and books

Singapore

Singapore

- Successfully built new testing environment relating to i2c communication protocol using python - worked on project that utilise Aardvark from Total Phase - Took part in logistics for Dyson's in-house coding event hosted by Interns

Singapore

• Keeps track of research data• Setting up & managing of Scientific Database system• Programmed Macro in Microsoft Excel 2010• Ad-Hoc Duties

Bachelor Of Engineering - Be, Computer Science

Activities and Societies: Hall 13 Spectrum Cheerleading, 16-17 Hall 13 Spectrum Cheerleading, 17-18

Diploma In Electronics And Computer Engineering (W/ Merit);, Electronics And Computer Engineering

Nitec In Electronics (Computer & Networking), Electronics(Computer & Networking)