Jackson Yip Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

• Verified Medi-Cal/Medicare insurance eligibility for clinicians’ clients.
• Entered financial information into electronic health record system.
• Communicated lapse coverage and options to clinicians so they could guide their clients.
• Presented billing policies and guides for trainee clinicians.
• Expedited medical record requests to appropriate clinicians.
• Documented billing documentation solutions to common issues.

San Francisco Bay Area

• Called medical assistants about abnormal or critical test results.
• Performed data maintenance in electronic health records system.
• Called medical center about missing test results.
• Scanned blood/urine/fecal specimens.

San Francisco Bay Area

• Answered and directed telephone calls to appropriate staff.
• Performed data entry of all work orders for facilities’ repairs, maintenance, and equipment.
• Communicated to team about follow up on work orders.
• Created access badges and ordered business cards for employees.
• Called vendors to confirm contact information and kept a record of contacts in Microsoft Excel.
• Checked to see if OfficeMax supply orders were cost efficient.

San Francisco Bay Area

• Trained front line help desk team on triaging phone calls and documenting support tickets.
• Participated in Avatar data maintenance projects.
• Created and updated Avatar documentation on help desk website for front line team.
• Supervised help desk front line team.
• Troubleshot callers’ issues regarding Avatar and Webconnect.
• Provided customer service to clinicians over the phone and by email.

San Francisco Bay Area

• Filed gift cards in inventory.
• Imputed data into system of all gift cards bought and sold.
• Mailed out gift cards to prospective buyers.
• Mailed invalid gift cards back to prospective sellers.
• Notified customer service representatives about potential high risk sellers.

San Francisco Bay Area

• Processed invoice payments under accounts receivables.
• Updated accounting systems for policies that were late or canceled.
• Mailed out invoices to insured and agencies that underpaid. Compiled credit memos.
• Notified underwriters about limit and property changes for insurance policies.
• Operated document folding machine.
• Filed and scanned checks into document database.

San Francisco Bay Area

• Assisted with fundraising events and grants.
• Emailed local colleges to set up meetings.
• Set up conference calls.
• Kept minutes at meetings.