Jackson Yip Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

• Verified Medi-Cal/Medicare insurance eligibility for clinicians’ clients.• Entered financial information into electronic health record system.• Communicated lapse coverage and options to clinicians so they could guide their clients.• Presented billing policies and guides for trainee clinicians.• Expedited medical record requests to appropriate clinicians.• Documented billing documentation solutions to common issues.• Proposed and implemented new billing and medical record correction procedure flow.• Troubleshot IT issues that arose from system updates.• Corrected billing data entry errors from clinicians.• Performed program utilization review for medical records.• Calculated units of service for programs and ran reports.• Supported Human Resources department in license/registration updates and renewals.

San Francisco Bay Area

• Called medical assistants about abnormal or critical test results.• Performed data maintenance in electronic health records system.• Called medical center about missing test results.• Scanned blood/urine/fecal specimens.

San Francisco Bay Area

• Answered and directed telephone calls to appropriate staff.• Performed data entry of all work orders for facilities’ repairs, maintenance, and equipment.• Communicated to team about follow up on work orders.• Created access badges and ordered business cards for employees.• Called vendors to confirm contact information and kept a record of contacts in Microsoft Excel.• Checked to see if OfficeMax supply orders were cost efficient.

San Francisco Bay Area

• Trained front line help desk team on triaging phone calls and documenting support tickets.• Participated in Avatar data maintenance projects.• Created and updated Avatar documentation on help desk website for front line team.• Supervised help desk front line team. • Troubleshot callers’ issues regarding Avatar and Webconnect. • Provided customer service to clinicians over the phone and by email.• Performed data entry by documenting each call and email in a web base ticketing system.• Consulted with account supervisor regarding clinicians who needed access change for Avatar.• Signed up interns for software training using Microsoft Excel.• Worked in a team setting to discuss new issues with Avatar software.

San Francisco Bay Area

• Filed gift cards in inventory. • Imputed data into system of all gift cards bought and sold. • Mailed out gift cards to prospective buyers. • Mailed invalid gift cards back to prospective sellers.• Notified customer service representatives about potential high risk sellers.

San Francisco Bay Area

• Processed invoice payments under accounts receivables.• Updated accounting systems for policies that were late or canceled.• Mailed out invoices to insured and agencies that underpaid. Compiled credit memos. • Notified underwriters about limit and property changes for insurance policies.• Operated document folding machine.• Filed and scanned checks into document database.

San Francisco Bay Area

• Assisted with fundraising events and grants.• Emailed local colleges to set up meetings. • Set up conference calls. • Kept minutes at meetings.