- Create and manage digital communications campaign strategies both internal and with external partners, advocacy groups, and other stakeholders;- Develop digital content to support fundraising efforts, legislative advocacy, and other programs of PFLAG National;- Analyze and report out on metrics to determine the efficacy/efficiency of campaigns and website usage;- Ensure that PFLAG National and Straight for Equality websites are engaging, up-to-date, and must-visit destinations for members, supporter, media, and donors; - Create strategy for cross-departmental integrated digital marketing efforts;- Key point of contact for email marketing strategy, creation, and execution;- Oversee PFLAG National social media accounts, including Facebook, Twitter, Instagram, YouTube, and TikTok;- Create social media and other toolkits for use by the PFLAG National Chapter Network, community partners, and influencers;- Supervise Digital Content Coordinator;- Provide graphic design support across the organization, including social media and digital content;- Create and manage social media/digital content calendar to ensure messaging consistency aligned with overall communications strategy;

- Launched first online community for PFLAG National to foster connection outside of local chapter meetings- Content moderation, vetting membership requests, and stewarding conversations in the group- Project management of PFLAG and Straight for Equality rebranding and new website launches- Assisted with content population for website launches - Monitoring social media channels for common themes, responding to DMs across all channels- Content creation for social posts

- Collaboration with internal staff on communication materials- Develop communication strategies and plans to advance goals and objectives of the organization- Implement and direct digital media strategies- Execute all marketing and public relations- Manage department budget- Lead Communications team

- strategy, execution, reporting, and management of all social media channels- management of paid social campaigns for events and fundraising initiatives- in-house graphic design for all social media, marketing, and campaign materials (print and digital)- website management, design, upkeep- collaboration and execution of mass email communications, including developing content and monitoring performance- assist with communications strategy and development- management of marketing interns- logistical and promotional support for large community events- served on the internal Equity Committee

- Review submissions to the vector queue for quality, composition, and execution.- Inspect submissions for trademark, intellectual property, and company standards

- Assisting customers with product questions, order inquiries, and artwork uploading/issues via email (Kustomer CRM)- Help with keeping FAQs up-to-date both internally and externally. - Knowledge of printing standards and requirements (resolution, CMYK printing, bleeds, etc.)

Brand development on social media, web site traffic growth, developed social media strategy and reporting

- Responsible for analytics and reporting on LifeProof social media channels on a weekly and monthly basis. These channels include Facebook, Twitter, YouTube, Instagram, Google Plus, Snapchat, Tumblr, Pinterest, and Periscope- Responsible for managing and executing social media strategy, new product campaigns and content creation across the company's social media channels.- Develop content and create posts for the LifeProof blog- Content curation of user-generated and influencer/ambassador creative assets for use on LifeProof's social channels- Photo retouching and editing for social campaigns

- Worked as part of a highly skilled team of experts in aiding with escalations and special projects- Aided customer service reps with placing orders, warranty replacements, order statuses, and product information- Technical customer service and troubleshooting for the Defender Series with iON Intelligence

- Customer service and sales - Merchandising champion (lead) handling all refreshes/product changes/price changes- Assisted in inventory training for the district

- Edited images of sports merchandise for web- Daily use of Adobe Photoshop, including photo color correction and color matching- Aided in inventory control- Coordinate with photographers on product shots- Assisted in new hire training - Photography of products

- Scheduled events including speakers and musicians, pride week, coming out day, national aids day, and other yearly events.- Updated and maintained the Center's website and Facebook page- Greeted students, faculty, and staff into the Resource Center

Customer service, cashier, certified tea master, knowledge of coffee roasting, blends, etc

Customer service, cashier, extensive knowledge of Apple products, receiving, shipping, stocking, and inventory control

Answering phones, customer service, filing, organizing, MS Office, data entry and typing. Worked as needed throughout 2003-2006.