• Manage Salesforce and LeanData routing• Primary point of contact for technical escalations• Lead operations for high-value projects• Assist sales, engineering, and marketing with various assignments

• 97% CSAT for all ZenDesk tickets, with an average first reply time < 6 hours • Managed live chat, support and sales phone lines• Assisted with onboarding and supporting Enterprise accounts• Sourced, fielded, and sold over $160k in DocSend plans - attested to in a16z Podcast below

• Onboarded, provided customer support, and established good rapport with customers• Created onboarding guides, tutorial videos, and all marketing materials for Selly• Gathered and analyzed customer feedback for product development and improvement• Coordinated tasks and projects with development and marketing teams• Software (QA) tested development updates before their official releases

• Designed 3D Flyover City Tours for Apple Maps• Promoted to manage team members to prioritize assignments and identify project issues• Reviewed, bug checked, and improved 3D environments using proprietary software. Consistently recognized for high performance levels that impacted project success.

• Designed low and high-fidelity website prototypes for application and user flow• Conducted customer development interviews to validate hypotheses• Created hypotheses briefs to establish a viable business model

• Researched and identified sports culture videos, framed product, and reviewed performance analytics• Attended weekly conference calls to discuss content revisions and objectives

• Helped plan and manage the 10th Annual Silicon Valley Applied Materials Turkey Trot and TiVo Santa Run- Signed off, labeled and inventoried all packages and donation deliveries- Worked expos/table registration, distributed marketing collateral and resolved logistical issues- Team leader for the Turkey Trot medals distribution and Santa Run finish line, oversaw 100 volunteers• Utilized Eventbrite and Race Central to produce spreadsheets for comparison data• Attended Steering Committee and weekly team meetings to discuss overall progress

• Researched and established business partnerships between CNGF, community and corporate organizations, such as Bank of America, Starbucks and Whole Foods, as well as internship programs with Merritt College and Mills College• Scheduled, recorded, and followed up on meetings with CA schools interested individuals and businesses, such as in San Jose, Oakland and San Francisco• Researched and applied for grants to fund CNGF and sustain educational school garden programs• Presented PowerPoint on healthy land use model (66% native plants and 33% urban foods) to Title I schools that would effectively convert asphalt properties into educational revenue-generating gardens

• Developed a Cumulative Environmental Impact Assessment (CEIA) for Santa Clara County (SCC) - Located, mapped and analyzed all (300+) city and county parks/open spaces in SCC using ArcGIS - Researched case studies concerning airport pollution, pesticide drift, walkability and other relevant environmental hazards to create a social vulnerability index• Requested, compiled and managed GIS resources and data from SCC and city governments • Reported on data progress and findings to professors during weekly meetings• Assisted students with basic GIS skills such as using ArcCatalog, spatial analyst, shapefiles, coordinate systems, and generating maps• Led after-class homework sessions every week that focused on lessons, assignments and projects

• Prepared and made appetizers, pizzas, and desserts• Trained new employees and responded to customer inquiries in a timely and efficient manner• Managed food stock and pizza dough inventory• Remained calm and flexible in stressful, fast-paced environment

• Taught elementary school students fundamental education lessons at the Alma Verde After-School Program• Encouraged knowledgeable, healthy food choices• Composed a research assessment paper on San Jose’s food resources and healthy food access through Alma Verde