Help Desk Specialist
Current• Trouble shoot all hardware and software issues across KFC stores nation wide• Ensure transactions across the organization are reporting correctly • Resolve franchisee reporting and technical issues as needed • Member of Drive Thru Timer team and fixed timer errors both software and hardware related• Resolved manager questions and issues• Answered questions on money, reporting, store balances, and store deposits• Resolved time punch errors for accurate payroll• Using command prompt to ping different equipment’s network connectivity and troubleshooting network connectivity issues • Using command prompt to resolve equipment failures • Using command prompt to start, restart, and stop various services• Used Notepad++ to search thru logs for errors and issues• Partnered with data management to fix pricing and menu issues• Partnered with networking and service providers to resolve internet failures• Troubleshooted network switches and routers• Used Putty to access routers and switches to do various troubleshooting• Helped train store managers and team members on how to use equipment in store• Troubleshooted iPads and apps on iPad• Troubleshooted KFC proprietary apps and applications• Ran scripts and restarted services to help with fixing proprietary apps and applications• Installed and reinstalled apps on iPad • Troubleshooted hardware and software related issues to QSR controllers for packing monitoring in restaurants• Troubleshooted different software related issues with digital delivery orders with different aggregators.• Worked on POS hardware and software related issues • Pulled seral numbers and checked warranties on various equipment • Help with hiring new employees and getting them trained• Called store back to resolve existing issues
