Jackson Fontilus Email & Phone Number

London, England, United Kingdom

Hunt, Detect, Protect.

London, United Kingdom

• Dove tailing with Senior Implementation Managers to deliver Enterprise solutions across the industry• Configure and customize workflows and functions including forms, fields, views, reports and dashboards.• Create support documentation and delivering end-user training.• Liaise with engineering teams to ensure that projects are delivered successfully, and any technical issues are resolved in a timely manner.• Diagnose system issues, track bug fixes to resolution.• Involved in QA regression testing prior to the official release across all modules. • Provide world class customer support to EMEA/APAC region 24/7• Assist customers with CITRIX deployment for on premise solutions. Advising and assisting with the setup of up SSO, high availability, redundancy (failover cluster) and third-party system.• Develop, Evolve and Support complex API integrations.• Develop and Support SQL query, SQL triggers, store procedures, CSS, XML & XSLT transformation• Installation and Support both Crystal and Microsoft SSRS reporting platforms.• Building Virtual Machines to mimic customer infrastructure. (Windows Server/Oracle Server/SQL Server/ AWS/MS Azure)• Creates documentation, processes and standards that are easy to understand and adopted by others in both French and English.• Manage multiple projects simultaneously while adhering to tight schedules and SLA.• Maintain, improve, and debug existing software solutions.• Support On-Prem and localized cloud computing environments like Microsoft Azure, Amazon Web Services and Google Cloud Platform.

Aylesbury, England, United Kingdom

• Provided expert support on a range of McAfee Products to large Enterprise customers in EMEA.• Delivered outstanding support in French and English using telephone, email, and remote sessions.• Owned cases from opening to resolution, updating customers on regular intervals.• Liaised with Tier III and Engineering regarding escalated cases, fixes, and testing.• Reproduced issues and customer environment, testing solutions in VMware.• Configured Server Core; configured networking; security and system settings on Server Core.

Shannon, County Clare, Ireland

-Iinstalling and configuring Nas, wireless router, switches, operating systems and applications.-Talking to clients through a series of actions, over the telephone,email and remote support to help set up systems or resolve issues;-Troubleshoot active directory issues (permission issues, integration of users and groups in a Network storage environment).-Proof read and translate manual into French language.-call monitoring for the French department.-Configure port forwarding, vlan, VPN, replication, Spanning Tree Protocol, access point, back up job, raid configuration (trouble shoot raid 0,1,5,6,10), setting up new users' accounts and profiles and dealing with password issues;-responding within agreed time limits to call-outs.-working continuously on a task until completion (or referral to third lines support.-Prioritising and managing many open cases at one time.-Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;-Testing and training new agent on new products.

London, England, United Kingdom

* Preparing new starter paperwork * Administering and undertaking investigation for incidents that may occur* Inputting incidents and engineering defect cards onto the database (Excel and SAP)* Maintaining staff personnel files and training records* Filing engineering paperwork * Receiving and dealing with customer complaints

Education record

Education record