Fred J. Email & Phone Number

Orlando, FL, US

Orlando, Florida Area

Orlando, Florida

• Management of multiple residential apartment communities
• Active Florida Real Estate Licensee (SL3280061)
• Improved resident relations by offering support where otherwise lacking
• Walk units prior to move-in & move-out
• Eviction processing
• Process statement of deposit refunds

Consultant - Marriott International Account (Contract position)

Orlando

-Pre-Opening AGM of the 1st Delta by Marriott Property in the U.S.-Awarded "Full-Service New Hotel Opening of the Year" by Marriott in 2016-Responsible for overall property performance including P&L, guest/associate satisfaction, brand quality assurance, revenue/yield management, budget, and labor management-Provide vision, insight, conflict management.

Orlando, Florida Area

• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
• Ensure all corporate SOP’s are followed/ prepare for internal, external, and tax audits
• Oversee the property accounting functions including accounts payable and receivable, house bank audits, petty cash, tax collection, night audit, purchasing department, inventory/PAR level mgmt
• Monitor departmental budgets/payroll
• Lead the hotel’s Data Security Committee
• Identify negative GSS trends and work with operations team to implement solutions

Ocala, FL

• Assist the GM with management of two hotels, 196 rooms, 6,600+ sq. ft. of meeting space, 2 restaurants
• Complete performance appraisals and developmental plans for employeesAssist with Sales efforts (site visits, local negotiated rates, sales calls, networking events)
• Ensured staffing levels allowed for a positive guest experience while budgetary goals were met
• Assisted GM with day to day operations of all departments
• HR functions including: Payroll & new hire processing/orientation for entire property, workers comp, benefits, employee file maintenance
• Monitored room inventory, rate parity, market segment PMS coding, and room upgrades to mazimize revenues/profitability. Applied strategic sellout planning "Best Practices" to consistently grow REVPAR and ensure.

Ocala, Florida Area

• Ensured all guests are provided fast, friendly, personalized service
• Managed Marriott Rewards program
• Maintained the inventory of vacancies, reservations, and room assignments

Ocala, Florida Area

• Opened this new construction property
• Awarded "Hotel of the Year" in 2004 out of 320 hotels in the chain
• Handled, resolved, and followed up on guest issues
• Gained leadership and management skills by working closely with the management team
• Worked as Interim Housekeeping Manager for just under a year