Jackson Herd work email
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Jackson Herd personal email
Jackson Herd is a UX Researcher at Google. He possess expertise in leadership, writing, powerpoint, sales, data entry and 18 more skills. Colleagues describe him as "I enthusiastically recommend Jackson for his exceptional contributions as a customer service operations administrator. Working closely with Jackson, I had the privilege of witnessing his outstanding expertise across all operational facets. His ability to dive deep into data and transform it into easily understandable, insightful, and actionable information was truly impressive. Jackson's dedication to his role and his commitment to optimizing our operational processes were invaluable to our team. He consistently demonstrated an unwavering commitment to excellence and a talent for turning complex data into valuable insights. Collaborating with Jackson was both insightful and rewarding, and his skills greatly contributed to our success. I have no doubt that he will continue to excel in his career and make a significant impact wherever he goes." and "I've been fortunate enough to work for Jackson during my time at Shadow. His experience and knowledge of Customer Success were evident at the start and I knew I had a lot to learn from him. We both learned how to work together and he constantly challenged me to be better in my role. Jackson is organized, well-spoken and always puts the customer first. He was always careful to make decisions that helped the customer but would protect the company as well. He has the ability to step back and think big but also be highly productive with day to day tasks. Jackson was not only amazing in his role but often goes above and beyond to ensure that everyone on the team is set up for success. As a leader and mentor, he took the time to share his knowledge with me. Jackson is the kind of person that wants you to succeed no matter what and often takes time to see that happen. He is also one of the hardest working people I know, as he is one of the earliest people in the building and often extends his time at work to ensure quality and success. Jackson manages his team with his heart on his sleeve. I can honestly say that no previous manager during my career has backed me with such passion and commitment."
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Ux ResearcherGoogleCampbell, Ca, Us -
Games Ux ResearcherLucky Ghost 🍀👻Campbell, Ca, Us -
User Study ModeratorApple Apr 2024 - PresentCupertino, California, UsApple via Ryzen Solutions, contract.- Moderated 100's of AR and 3dMD studies with users of various backgrounds and tech experience- Paired education with documentation, resulting in more efficiency and rigor- Managed participant recruitment, intake to meet policy and experience standards -
Games Ux ResearcherLucky Ghost 🍀👻 Sep 2023 - Present- Built our research process from the ground up, centered around players- Crafted qualitative and quantitative studies for dozens of remote players- Templatized reporting, guaranteeing 24 - 36 hour turnaround on results- Catered data to developers, including quotes, video clips, and data visualization for pragmatic impact -
Customer Service Operations AdministratorShadow Feb 2020 - Oct 2023Paris, Paris, FrUsed my Zendesk admin skillset to manage, assess the Shadow support team across 4 time zones and 5 languages.- Counseled C-suite with support data analysis- Presented data in a weekly company-wide report- Reduced ticket handling time by 50%- Achieved 90% CSAT across all markets- Assisted with live events, Twitch streams -
Help Desk Team LeadShadow Dec 2018 - Feb 2020Paris, Paris, FrA first-among-equals leader for the Shadow support team. Taught myself Zendesk (and earned my Zendesk Admin Certification) to improve both customer and agent support experience.- Established a system for generating support data- Spearheaded a 30/60/90 day onboarding plan (later adopted company-wide)- Orchestrated research with the US support team to ensure optimal Zendesk performance -
Customer Success SpecialistShadow May 2018 - Dec 2018Paris, Paris, FrProvided support (email, chat, in-person) for the bleeding edge of video game technology: cloud gaming. I surprised users with a level of attention not expected from a <10 person team.- Collaborated across time zones and language to improve policy, resources, and our CRM- Interviewed staff and wrote content for the internal newsletter- Managed multiple side projects improve Shadow and it's community -
Research PartnerGamesuserresearch.Com Jan 2023 - Aug 2023Worked with expert games user researcher Steve Bromley to design a first of its kind study on the GUR ecosystem.- Composed a survey for all types of developers- Visualized responses from >200 game studios- Interviewed game devs 1:1 to verify results -
Assistant CoachRedwood Scullers/Pacjc Aug 2015 - Aug 2021Redwood City, California, UsI motivated teenage rowers find enjoyment and fulfillment despite rowing's notoriously high skill floor.- Taught 100's of teens how to row- Adapted my coaching stye to fit rower's needs- (Re)framed advanced techniques, philosophies for teens -
Virtual Personal Assistant (Nda)Facebook Nov 2016 - May 2018I worked in a 24/7 team of ~50 personal assistants. While managing live messaging, I simultaneously...- Strengthened workflows across 100k user interactions- Mentored new employees and streamlined onboardingContractor via Russell Tobin -
Customer Service RepresentativePall Corporation Jan 2016 - Nov 2016Port Washington, New York, UsI was the point of contact for >100 high-profile customers.- Managed $1m/mo. in orders- Simplified our SAP training
Jackson Herd Skills
Jackson Herd Education Details
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Marietta CollegePsychology -
General AssemblyUser Experience Design
Frequently Asked Questions about Jackson Herd
What company does Jackson Herd work for?
Jackson Herd works for Google
What is Jackson Herd's role at the current company?
Jackson Herd's current role is UX Researcher.
What is Jackson Herd's email address?
Jackson Herd's email address is ja****@****pe.pall
What schools did Jackson Herd attend?
Jackson Herd attended Marietta College, General Assembly.
What are some of Jackson Herd's interests?
Jackson Herd has interest in Conducting Research, Technology, Head Of The Charles, Cyber Psychology, Esports, Gothic Literature, Gamification, Skiing, Backpacking, Education.
What skills is Jackson Herd known for?
Jackson Herd has skills like Leadership, Writing, Powerpoint, Sales, Data Entry, Data Analysis, Team Leadership, Mla Style, Psychology, Microsoft Office, Microsoft Word, Microsoft Excel.
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