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Jackson Herd Email & Phone Number
UX Researcher
at
Google
1 work email found
@weareshadow.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
UX Researcher
Location
San Jose, California, United States
Company size
Who is Jackson Herd? Overview
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Quick answer
Jackson Herd is listed as UX Researcher at Google, a company with 315106 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at weareshadow.com and a matched LinkedIn profile for Jackson Herd.
Jackson Herd previously worked as Games UX Researcher at Lucky Ghost 🍀👻 and User Study Moderator at Apple. Jackson Herd holds Bachelor Of Arts - Ba, Psychology from Marietta College.
Company email context
Email format at Google
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*@weareshadow.com
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AeroLeads found 1 current-domain work email signal for Jackson Herd. Compare company email patterns before reaching out.
Profile bio
About Jackson Herd
Jackson Herd is a UX Researcher at Google. He possess expertise in leadership, writing, powerpoint, sales, data entry and 18 more skills. Colleagues describe him as "I enthusiastically recommend Jackson for his exceptional contributions as a customer service operations administrator. Working closely with Jackson, I had the privilege of witnessing his outstanding expertise across all operational facets. His ability to dive deep into data and transform it into easily understandable, insightful, and actionable information was truly impressive. Jackson's dedication to his role and his commitment to optimizing our operational processes were invaluable to our team. He consistently demonstrated an unwavering commitment to excellence and a talent for turning complex data into valuable insights. Collaborating with Jackson was both insightful and rewarding, and his skills greatly contributed to our success. I have no doubt that he will continue to excel in his career and make a significant impact wherever he goes." and "I've been fortunate enough to work for Jackson during my time at Shadow. His experience and knowledge of Customer Success were evident at the start and I knew I had a lot to learn from him. We both learned how to work together and he constantly challenged me to be better in my role. Jackson is organized, well-spoken and always puts the customer first. He was always careful to make decisions that helped the customer but would protect the company as well. He has the ability to step back and think big but also be highly productive with day to day tasks. Jackson was not only amazing in his role but often goes above and beyond to ensure that everyone on the team is set up for success. As a leader and mentor, he took the time to share his knowledge with me. Jackson is the kind of person that wants you to succeed no matter what and often takes time to see that happen. He is also one of the hardest working people I know, as he is one of the earliest people in the building and often extends his time at work to ensure quality and success. Jackson manages his team with his heart on his sleeve. I can honestly say that no previous manager during my career has backed me with such passion and commitment."
Listed skills include Leadership, Writing, Powerpoint, Sales, and 19 others.
Current workplace
Jackson Herd's current company
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Google
11 roles
Jackson Herd work experience
A career timeline built from the work history available for this profile.
Games Ux Researcher
User Study Moderator
CurrentApple via Ryzen Solutions, contract.- Moderated 100's of AR and 3dMD studies with users of various backgrounds and tech experience- Paired education with documentation, resulting in more efficiency and rigor- Managed participant recruitment, intake to meet policy and experience standards
Apr 2024 - Present
Games Ux Researcher
Current- Built our research process from the ground up, centered around players- Crafted qualitative and quantitative studies for dozens of remote players- Templatized reporting, guaranteeing 24 - 36 hour turnaround on results- Catered data to developers, including quotes, video clips, and data visualization for pragmatic impact
Sep 2023 - Present
Customer Service Operations Administrator
Used my Zendesk admin skillset to manage, assess the Shadow support team across 4 time zones and 5 languages.- Counseled C-suite with support data analysis- Presented data in a weekly company-wide report- Reduced ticket handling time by 50%- Achieved 90% CSAT across all markets- Assisted with live events, Twitch streams
Feb 2020 - Oct 2023
Help Desk Team Lead
A first-among-equals leader for the Shadow support team. Taught myself Zendesk (and earned my Zendesk Admin Certification) to improve both customer and agent support experience.- Established a system for generating support data- Spearheaded a 30/60/90 day onboarding plan (later adopted company-wide)- Orchestrated research with the US support team to ensure.
Dec 2018 - Feb 2020
Customer Success Specialist
Provided support (email, chat, in-person) for the bleeding edge of video game technology: cloud gaming. I surprised users with a level of attention not expected from a <10 person team.- Collaborated across time zones and language to improve policy, resources, and our CRM- Interviewed staff and wrote content for the internal newsletter- Managed multiple.
May 2018 - Dec 2018
Research Partner
Worked with expert games user researcher Steve Bromley to design a first of its kind study on the GUR ecosystem.- Composed a survey for all types of developers- Visualized responses from >200 game studios- Interviewed game devs 1:1 to verify results
Jan 2023 - Aug 2023
Assistant Coach
I motivated teenage rowers find enjoyment and fulfillment despite rowing's notoriously high skill floor.- Taught 100's of teens how to row- Adapted my coaching stye to fit rower's needs- (Re)framed advanced techniques, philosophies for teens
Aug 2015 - Aug 2021
Virtual Personal Assistant (Nda)
I worked in a 24/7 team of ~50 personal assistants. While managing live messaging, I simultaneously...- Strengthened workflows across 100k user interactions- Mentored new employees and streamlined onboardingContractor via Russell Tobin
Nov 2016 - May 2018
Customer Service Representative
I was the point of contact for >100 high-profile customers.- Managed $1m/mo. in orders- Simplified our SAP training
Jan 2016 - Nov 2016
2 education records
Jackson Herd education
Bachelor Of Arts - Ba, Psychology
Marietta College
User Experience Design
General Assembly
FAQ
Frequently asked questions about Jackson Herd
Quick answers generated from the profile data available on this page.
What company does Jackson Herd work for?
Jackson Herd works for Google.
What is Jackson Herd's role at Google?
Jackson Herd is listed as UX Researcher at Google.
What is Jackson Herd's email address?
AeroLeads has found 1 work email signal at @weareshadow.com for Jackson Herd at Google.
Where is Jackson Herd based?
Jackson Herd is based in San Jose, California, United States while working with Google.
What companies has Jackson Herd worked for?
Jackson Herd has worked for Google, Lucky Ghost 🍀👻, Apple, Shadow, and Gamesuserresearch.Com.
How can I contact Jackson Herd?
You can use AeroLeads to view verified contact signals for Jackson Herd at Google, including work email, phone, and LinkedIn data when available.
What schools did Jackson Herd attend?
Jackson Herd holds Bachelor Of Arts - Ba, Psychology from Marietta College.
What skills is Jackson Herd known for?
Jackson Herd is listed with skills including Leadership, Writing, Powerpoint, Sales, Data Entry, Data Analysis, Team Leadership, and Mla Style.
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