Jackson Herd

Jackson Herd Email and Phone Number

UX Researcher @ Google
Campbell, CA, US
Jackson Herd's Location
San Jose, California, United States, United States
Jackson Herd's Contact Details

Jackson Herd personal email

n/a
About Jackson Herd

Jackson Herd is a UX Researcher at Google. He possess expertise in leadership, writing, powerpoint, sales, data entry and 18 more skills. Colleagues describe him as "I enthusiastically recommend Jackson for his exceptional contributions as a customer service operations administrator. Working closely with Jackson, I had the privilege of witnessing his outstanding expertise across all operational facets. His ability to dive deep into data and transform it into easily understandable, insightful, and actionable information was truly impressive. Jackson's dedication to his role and his commitment to optimizing our operational processes were invaluable to our team. He consistently demonstrated an unwavering commitment to excellence and a talent for turning complex data into valuable insights. Collaborating with Jackson was both insightful and rewarding, and his skills greatly contributed to our success. I have no doubt that he will continue to excel in his career and make a significant impact wherever he goes." and "I've been fortunate enough to work for Jackson during my time at Shadow. His experience and knowledge of Customer Success were evident at the start and I knew I had a lot to learn from him. We both learned how to work together and he constantly challenged me to be better in my role. Jackson is organized, well-spoken and always puts the customer first. He was always careful to make decisions that helped the customer but would protect the company as well. He has the ability to step back and think big but also be highly productive with day to day tasks. Jackson was not only amazing in his role but often goes above and beyond to ensure that everyone on the team is set up for success. As a leader and mentor, he took the time to share his knowledge with me. Jackson is the kind of person that wants you to succeed no matter what and often takes time to see that happen. He is also one of the hardest working people I know, as he is one of the earliest people in the building and often extends his time at work to ensure quality and success. Jackson manages his team with his heart on his sleeve. I can honestly say that no previous manager during my career has backed me with such passion and commitment."

Jackson Herd's Current Company Details
Google

Google

View
UX Researcher
Campbell, CA, US
Website:
goo.gle/3DLEokh
Employees:
315106
Jackson Herd Work Experience Details
  • Google
    Ux Researcher
    Google
    Campbell, Ca, Us
  • Lucky Ghost 🍀👻
    Games Ux Researcher
    Lucky Ghost 🍀👻
    Campbell, Ca, Us
  • Apple
    User Study Moderator
    Apple Apr 2024 - Present
    Cupertino, California, Us
    Apple via Ryzen Solutions, contract.- Moderated 100's of AR and 3dMD studies with users of various backgrounds and tech experience- Paired education with documentation, resulting in more efficiency and rigor- Managed participant recruitment, intake to meet policy and experience standards
  • Lucky Ghost 🍀👻
    Games Ux Researcher
    Lucky Ghost 🍀👻 Sep 2023 - Present
    - Built our research process from the ground up, centered around players- Crafted qualitative and quantitative studies for dozens of remote players- Templatized reporting, guaranteeing 24 - 36 hour turnaround on results- Catered data to developers, including quotes, video clips, and data visualization for pragmatic impact
  • Shadow
    Customer Service Operations Administrator
    Shadow Feb 2020 - Oct 2023
    Paris, Paris, Fr
    Used my Zendesk admin skillset to manage, assess the Shadow support team across 4 time zones and 5 languages.- Counseled C-suite with support data analysis- Presented data in a weekly company-wide report- Reduced ticket handling time by 50%- Achieved 90% CSAT across all markets- Assisted with live events, Twitch streams
  • Shadow
    Help Desk Team Lead
    Shadow Dec 2018 - Feb 2020
    Paris, Paris, Fr
    A first-among-equals leader for the Shadow support team. Taught myself Zendesk (and earned my Zendesk Admin Certification) to improve both customer and agent support experience.- Established a system for generating support data- Spearheaded a 30/60/90 day onboarding plan (later adopted company-wide)- Orchestrated research with the US support team to ensure optimal Zendesk performance
  • Shadow
    Customer Success Specialist
    Shadow May 2018 - Dec 2018
    Paris, Paris, Fr
    Provided support (email, chat, in-person) for the bleeding edge of video game technology: cloud gaming. I surprised users with a level of attention not expected from a <10 person team.- Collaborated across time zones and language to improve policy, resources, and our CRM- Interviewed staff and wrote content for the internal newsletter- Managed multiple side projects improve Shadow and it's community
  • Gamesuserresearch.Com
    Research Partner
    Gamesuserresearch.Com Jan 2023 - Aug 2023
    Worked with expert games user researcher Steve Bromley to design a first of its kind study on the GUR ecosystem.- Composed a survey for all types of developers- Visualized responses from >200 game studios- Interviewed game devs 1:1 to verify results
  • Redwood Scullers/Pacjc
    Assistant Coach
    Redwood Scullers/Pacjc Aug 2015 - Aug 2021
    Redwood City, California, Us
    I motivated teenage rowers find enjoyment and fulfillment despite rowing's notoriously high skill floor.- Taught 100's of teens how to row- Adapted my coaching stye to fit rower's needs- (Re)framed advanced techniques, philosophies for teens
  • Facebook
    Virtual Personal Assistant (Nda)
    Facebook Nov 2016 - May 2018
    I worked in a 24/7 team of ~50 personal assistants. While managing live messaging, I simultaneously...- Strengthened workflows across 100k user interactions- Mentored new employees and streamlined onboardingContractor via Russell Tobin
  • Pall Corporation
    Customer Service Representative
    Pall Corporation Jan 2016 - Nov 2016
    Port Washington, New York, Us
    I was the point of contact for >100 high-profile customers.- Managed $1m/mo. in orders- Simplified our SAP training

Jackson Herd Skills

Leadership Writing Powerpoint Sales Data Entry Data Analysis Team Leadership Mla Style Psychology Microsoft Office Microsoft Word Microsoft Excel Time Management Customer Service Ap Style Apa Style Video Games Teamwork Coaching Research Problem Solving Analytics Spss

Jackson Herd Education Details

  • Marietta College
    Marietta College
    Psychology
  • General Assembly
    General Assembly
    User Experience Design

Frequently Asked Questions about Jackson Herd

What company does Jackson Herd work for?

Jackson Herd works for Google

What is Jackson Herd's role at the current company?

Jackson Herd's current role is UX Researcher.

What is Jackson Herd's email address?

Jackson Herd's email address is ja****@****pe.pall

What schools did Jackson Herd attend?

Jackson Herd attended Marietta College, General Assembly.

What are some of Jackson Herd's interests?

Jackson Herd has interest in Conducting Research, Technology, Head Of The Charles, Cyber Psychology, Esports, Gothic Literature, Gamification, Skiing, Backpacking, Education.

What skills is Jackson Herd known for?

Jackson Herd has skills like Leadership, Writing, Powerpoint, Sales, Data Entry, Data Analysis, Team Leadership, Mla Style, Psychology, Microsoft Office, Microsoft Word, Microsoft Excel.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.