Jason Jackson Email & Phone Number

San Diego, California, Us

Sidebar is a private, highly vetted leadership program that accelerates your career. We have the people, the process, and the technology to drive your impact and growth.

New York, Ny, Us

• Developed and executed the overarching product strategy across the enterprise and consumer portfolios. Directed all phases of product development for three flagship products, including Suzy Insights, Suzy Live, and Suzy Audiences. Headed customer support and service with a primary focus on continuously improving operational efficiency and services delivery. Managed 7 direct reports, 24 indirect personnel, and an annual budget responsibility of $16.5M.• Transformed an inexperienced team of Product Managers, Product Marketers, Business Analysts, Designers, Engineers, and UX Professionals to create a high-performing organization that consistently surpassed previous benchmarks for delivery velocity and product reliability. • Defined the product vision and strategy for the Suzy Research Cloud market research platform. Emphasized the ability to leverage agile and quantitative research and qualitative virtual consumer interviews to deliver real-time, data-driven insights that help business customers chart the best course of action. Integrated UX enhancements, AI personalization features, and performance improvements to increase annual recurring revenue (ARR) by 65% in 18 months.• Introduced PLG strategies and features that improved SaaS renewal rate by 60%• Engaged the Heads of Market Research from leading global enterprises, including Google, Microsoft, Citibank, Unilever, and Kraft Heinz, to fully understand their needs and guide development priorities. • Spearheaded the implementation of AI-powered solutions to enhance productivity and efficiency in the Customer Support division. Automated mundane tasks and transitioned support to LLM-driven chatbots, enabling agents to refocus on complex customer inquiries and high-value activities. Attained record-high 20%+ increases in support team NPS scores while reducing operational costs by $1.5M.

New York, Ny, Us

• Led the strategy and execution for Suzy Audiences, a market research panel of more than 1 million diverse consumers providing targeted insights into consumer behaviors, preferences, and trends. Carried out priority development initiatives, drove innovation, and headed the acquisition and retention of users across mobile and web apps. Managed 3 direct reports, 8 indirect team members, and an annual budget of $4.5M.• Spearheaded the strategic development of essential features in the Crowdtap web app and iOS and Android mobile applications. Streamlined the sign-up process, making it 75% faster without sacrificing quality, and introduced gamification to create a more engaging and enjoyable user experience. Within one year, doubled the user base, boosted engagement by over 40%, and cut user acquisition costs by nearly 25%. • Revamped the company’s approach to product development with streamlined roadmap and backlog frameworks, regular product and roadmap evaluations, and more efficient stakeholder engagement. Implemented an A/B testing initiative, which accelerated the transformation of ideas into successful solutions in just four weeks. Delivered a 6x increase in velocity and 4x reduction in quality concerns before scaling the initiative to drive improvements in departments across the enterprise.

Waterloo, On, Ca

• Directed all phases of product development and led the evolution of the OpenText portfolio of digital-experience platforms, web content management (WCM) solutions, and multivariate testing applications to expand the customer base and drive a P&L of $130M in annual revenue. Headed the conversion of OpenText TeamSite application and enterprise WCM platforms into a cloud-native software as a service (SaaS) solution. Managed an international team of 8 direct reports and an annual budget of $17.5M.• Spearheaded the consolidation of three distinct WCM solutions obtained through multiple acquisitions to create a single, cohesive platform while eliminating complexities caused by separate customer bases, development teams, and strategic roadmaps. Developed new migration tools to facilitate the low-cost transition of customers from alternative products to TeamSite. Streamlined the customer experience, reinforced TeamSite’s standing as a flagship solution, clarified positioning in the market, delivered a 23% increase in revenue, and achieved “market leader” designations in key industry analyst reports.• Audited numerous third-party tools and solutions within the TeamSite product, identified opportunities for substitution with proprietary, in-house alternatives, and achieved an annual cost savings of $5.8M. • Worked closely with key decision-makers at OpenText client organizations worldwide, including Google, Visa, Citi, Marriott, Lockheed Martin, DBS Group, Vodafone, and Agence France-Presse, to gain critical insights into customer challenges and influence the strategic direction of product roadmaps.

San Jose, Ca, Us

• Defined strategies, prioritized roadmaps, and delivered products to optimize the Shutterfly.com shopping experience for millions of customers each year and drive $1B in revenue. Collaborated with key stakeholders to operationalize a shared vision into an optimal e-commerce experience for customers. • Spearheaded a comprehensive audit of third-party beacons across Shutterfly.com pages, eliminated redundancies, and optimized placements. This initiative enabled a 28% improvement in web performance, which reduced user friction and streamlined the shopping and checkout process for customers. • Introduced personalized, targeted marketing into customer shipments to generate $2M in additional revenue.

San Jose, Ca, Us

• Developed the product vision and strategy for Shutterfly’s data warehouse business unit, transforming the organization from a cost center into a major revenue driver. Devised and launched a Data as a Service (DaaS) solution that empowered internal customers to manage, use, and monetize data intelligently, which generated substantial CRM and upsell revenue. • Led the transition of the data warehouse unit from waterfall application development to the Agile product development methodology. Delivered training on using Agile effectively, which empowered the team to better prioritize work and handle multiple projects simultaneously. Achieved an 8x decrease in quality issues while accelerating development and reduced the reliance on offshore engineering by nearly 25%.

Espoo, Southern Finland, Fi

Chicago, Illinois, Us

Stanford, Ca, Us

Us

Columbus, Ohio, Us

Mba, Global Concentration

Bachelor Of Arts (Ba), Political Science, Minor In Economics