Jackson Jenkins Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Greater Denver Area

Greater Denver Area

Provide administrative support to the branch and assistant branch managerCollect money from current and previous customers, insurance companies, and business accounts regarding 250 – 300 rental agreementsAssist and train less experienced employees with daily rental procedures and computer programsManage 200 – 300 cars with regards to maintenance, damage, cleanliness, and the ability to be rented, including having specialty vehicles ready for their reservationsResolve escalated customer issues in a productive and timely mannerLead branch operations when the branch and assistant branch manager are absentEngage in the back end and financial side of the branch to make it more profitable

Bryan/College Station, Texas Area

Complete detailed rental car contracts with 15 – 30 people a day including personal use, business, and replacement vehicle contractsEngage with potential new business accounts by meeting with their travel coordinatorManage 150 – 300 cars with regards to maintenance, damage, cleanliness, and ability to be rentedOversee and train less experienced employees in everything from managing vehicles and people to understanding all of the software interfaces necessary for car rentalCollect money from customers, insurance companies, and business accountsCompete in weekly and monthly sales competitionsLearn the backend of how to manage and operate my own profitable businessManage vehicle service agents and area driversImprove customer satisfaction by resolving conflicts and increasing customer knowledge of renting a vehicle

Bryan/College Station, Texas Area

Review resumes in preparation for hiring season beginning in August Conduct pre-screening interviews for candidates and scheduling face to face interviewsResponsible for managing Biweekly payroll for store employees: includes calculating hours worked, commission payments for all bike sales, and accurate calculation of applicable payroll deductions Tasked with creating Employee Handbook to formally define structured policy and procedures in order to streamline onboarding and new employee training Created user manual for Point of Sale software system in order to restructure inventory accuracy, organize repair orders, and improve check out process for customersContributed to the content development of all manuals and provided recommendations for policy improvementSought out city-wide events in an effort to increase local brand awareness by donating items for silent auctions or event sponsorship opportunities Developed and managed all web-content for social media outlets including Facebook, Instagram, and TwitterInterface with online user groups to expand store branding, drive advertising and promotion of events, as well as customer question and answer boards

Established vendor relationship with top BMX CEO with Profile Racing resulting in a substantial product expansion for the store and ability to provide custom orders for clienteleResponsible for a positive customer experience by providing guidance, advice and education of products based on client need and budgetLead weekly bike tours open to the public: included education of bike components, skills needed to complete the course, followed by an instructor lead outing Accountable for the accurate ordering, delivery and restocking of all store productsCraft instore presentations and displays to promote company events and activities to compliment ongoing social media campaignsAssisted with the opening of a second location including site preparation, inventory transfer, and creation of display structures