• Provide aid to Field/Corporate Agents on technical issues relating to Scientific Games product applications.• Installed, configured, and maintained data center hardware and networking equipment, ensuring optimal performance and functionality• Troubleshot and resolved technical issues, including network connectivity, server failures, and poweroutages, minimizing downtime and ensuring continuous operations• Conducted regular preventive maintenance tasks, such as equipment cleaning, inspection, and updating firmware, to enhance system reliability and extend lifespan• Collaborated with cross-functional teams to implement and upgrade data center infrastructure, contributing to seamless integration and scalability of systems and applications• Assisted in developing new processes and procedures for managing the day-to-day operations of the data center environment.• Documented help desk requests and resolutions.• Identified causes of networking problems, using diagnostic testing software and equipment.• Ran monthly network reports.• Developed departmental objectives, budgets, policies, procedures and strategies.• Maintained data center inventory records, including server configurations and patching schedules.• Performed routine maintenance on servers, storage systems, and network equipment to ensure optimal functioning of all components.• Installed network software, including security, and firewall software.

• Committed to understanding and addressing customer needs• Practice the “Do the Right Thing” value every day through responsible decision-making• Knowledgeable about products and operations of various departments• Electric ladder, forklift, and reach certification• Received special recognition including- In-Focus All-Star - Gold- 100% Pocket Guide Completion - 800+ Badges

• Five-year tenure as lifeguard with increasing responsibility each year• Managed pools and lifeguard staff to ensure daily readiness• Led annual and routine training of new and returning lifeguards• Organized and planned team-building exercises• Assisted with monthly staff schedule • Maintained required Ellis and Associates CPR Certification