Kris Jackson

Kris Jackson Email and Phone Number

General Manager - Cloud, Infrastructure & Security (AU/NZ) @ Fusion5 @ Fusion5
Kris Jackson's Location
Melbourne, Victoria, Australia, Australia
Kris Jackson's Contact Details

Kris Jackson personal email

n/a
About Kris Jackson

As the General Manager of Cloud, Infrastructure & Security (AU/NZ) at Fusion5, I have the privilege of leading a team of passionate professionals committed to delivering technology solutions that drive business success. With over 18 years of experience in the IT industry, my focus spans Cloud & Infrastructure and Modern Work & Security solutions, with a mission to help organisations unlock the potential of technology while maintaining strong security and operational excellence.At Fusion5, our Cloud, Infrastructure & Security practice is designed to empower businesses to achieve more by providing comprehensive, tailored services. Key areas include:• Cloud Solutions: Expertise in cloud advisory, seamless migrations, hybrid and multi-cloud strategies, cost optimisation, data protection, and disaster recovery.• Infrastructure Services: Advanced solutions for virtual machines (IaaS), serverless computing (PaaS), networking, and modern monitoring to ensure efficient and uninterrupted operations.• Modern Work: Productivity and collaboration tools, including Microsoft 365, unified communications, device management, and secure virtual desktops to support modern, flexible workplaces.• Security: Robust services like identity management, threat detection, information protection, and ISO/IEC 27001-certified managed security to protect against evolving cyber threats.• Managed Services: Around-the-clock support for cloud environments, infrastructure, applications, and networks, enabling businesses to focus on innovation while we handle the complexities.We take a collaborative and customer-centric approach. By understanding each client’s unique challenges, we aim to uncover the "problems inside the problem" and deliver practical, strategic solutions. Whether it’s simplifying operations, enhancing security, or driving innovation, our goal is to help businesses navigate the complexities of the digital landscape with clarity and confidence.Based in Melbourne, I am proud of the work we do to support organisations of all sizes as they modernise their operations and embrace the transformative power of cloud computing. Technology is constantly evolving, and we strive to be a trusted partner in helping our customers navigate complexity and achieve meaningful results.Outside of work, I enjoy exploring emerging technology trends and mentoring the next generation of IT leaders. At Fusion5, it’s not just about solving challenges — it’s about building lasting partnerships that help businesses grow and succeed.

Kris Jackson's Current Company Details
Fusion5

Fusion5

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General Manager - Cloud, Infrastructure & Security (AU/NZ) @ Fusion5
Kris Jackson Work Experience Details
  • Fusion5
    General Manager
    Fusion5 Jul 2020 - Present
    Australia & New Zealand, Melbourne & Auckland,, Oo
  • Fusion5
    Consulting Manager
    Fusion5 Apr 2017 - Jun 2020
    Australia & New Zealand, Melbourne & Auckland,, Oo
    Responsible for designing, managing and supporting all of Fusion5’s Cloud platforms hosted across both Private and Public Clouds such as Microsoft Azure, Amazon Web Services and NTT ICT Cloud.
  • Fusion5
    Cloud5 Director
    Fusion5 May 2016 - Apr 2017
    Australia & New Zealand, Melbourne & Auckland,, Oo
    Responsible for the Cloud5 hosted Managed Services platforms.
  • Fusion5
    Cloud5 Manager (Aust/Nz)
    Fusion5 Jun 2014 - May 2016
    Australia & New Zealand, Melbourne & Auckland,, Oo
    • Taking responsibility for the operations and management of Cloud5 with a view to aiding the growth of business in Cloud5 solutions.• Lead and manage the team working within the Data Centre to achieve targets associated with operational security, availability, reliability, efficiency, improvement and maintenance in addition to building a high performing collaborative team.• Develop and execute processes to increase operational efficiency.• Maintain Data Centre to ensure no disruptions of critical systems.• Promote and sell Cloud5 options and assisting Pillars with these activities.
  • Fusion5
    Senior Consultant (Hcm)
    Fusion5 Jan 2014 - Jun 2014
    Australia & New Zealand, Melbourne & Auckland,, Oo
    • Participate in full implementations in a range of roles from business and solution architect, configuration consultant, tester, trouble shooting and general support.• Providing Technical support for implementations.• Developing solutions to meet client business needs.• Assist in pre-sales and proposals to support the Account Manager.• Contribute to sales and business development activities as required and generally promote the services of Fusion5 with existing clients.• Work with the client to ensure their requirements are understood and met with the optimal technology solutions ensuring that all options have been explored to achieve their overall key drivers and outcomes.• Gather all the business requirements using the most appropriate method, clarify ambiguities with the client and track all queries with the issue log.• Provide a holistic view of potential impacts between and across projects.• Providing Project Management support as required from pre-sales, scoping, project planning, implementation through to BAU support, user training and system documentation.• Training client stakeholders and end users.• Conduct training workshops on various Fusion5 solutions.• Provide expertise and consulting advice to our customers.• Assist in the recruitment process and development of new Fusion5 employees.• Provide technical knowledge to other HCM team members for development.• Mentor/develop other Fusion5 employees as required.
  • Kjay Consulting
    Managing Director
    Kjay Consulting Oct 2013 - Dec 2013
    Melbourne, Victoria, Au
    KJay Consulting provides technical IT solutions to help analyse and improve Business Processes in the HR/Payroll industry. Successfully dealing with more than 100 customers across New Zealand and Australia over the past 10 years you know you can trust in us. We are focused on delivering Professional Services across New Zealand and Australia located in Melbourne since 2013.Specialising in MYOB PayGlobal software primarily focused on the following modules:• Payroll• Human Resources• Self-Service• Workflow• ReportingKJay Consulting also provides consultancy for the following services:• Web Design & Hosting• Graphic Design & Imaging• Microsoft Server Management• Microsoft Azure Hosting• Cloud Computing
  • Payglobal | Intelligent People Management
    Solution Delivery Manager
    Payglobal | Intelligent People Management Aug 2013 - Sep 2013
    Sydney, Nsw, Au
    • Create and manage Workflow and configuration standards to ensure a high level of quality and the ability to provide effective ongoing customer support.• Ensure that Workflows are consolidated and a process maintained to maximise value for the customer in reducing waste from implementation costs.• Prepare and maintain all Self Service implementation documentation.• Manage the transition of release of the product from development to the AU PS team.• Provide direction and support for the Self Service component to project teams.• Train and continuously up skill the consulting team on how to install/configure and support the full ESS suite of features.• Lead the PS AU Self Service experts group and maintain strong links with the rest of the business through establishing an effective working group with PS NZ, Support, Product Management and the Development teams.• Manage the accurate estimation of all Self Service Upgrades and New Builds.• Support the Presales and Account Management process. Be the trusted advisor for Self Service to support our team internally and customers.• Ensure Quality Assurance is maintained at all stages of project implementation and work with project teams and customers to achieve this.
  • Payglobal | Intelligent People Management
    Professional Services Consultant
    Payglobal | Intelligent People Management Apr 2013 - Jul 2013
    Sydney, Nsw, Au
    PayGlobal purchased the UXC Eclipse Australian PayGlobal Practice.
  • Uxc Eclipse
    Epms Consultant
    Uxc Eclipse Oct 2012 - Mar 2013
    Ashburn, Virginia, Us
    • Providing business and application consulting services to clients.• Implementing projects in accordance with Eclipse implementation methodology.• Conducting business analysis and process definition workshops.• Preparing Scope and Requirements documents in line with company standards.• Preparing Design documents in line with company standards.• Providing training services to clients.• Assisting the Project Manager with development of implementation project management plans.• Performing Solution Reviews to access solution acceptance and uptake and advising improvements accordingly.• Providing presales assistance to the Sales team in the form of product knowledge and expertise for answering sales inquiries and “Requests for Proposal”.• Providing PayGlobal product expertise and advice to management and team members as requested.
  • Payglobal | Intelligent People Management
    New Business Consultant
    Payglobal | Intelligent People Management Jul 2011 - Oct 2012
    Sydney, Nsw, Au
    • Perform scoping and analysis of client requirements.• Optimise functionality and processes to deliver efficient/cost-effective solution design.• Prepare all documentation as required within the PayGlobal project management and implementation methodologies.• Act as the lead and focal point for project teams (both the client’s and PayGlobal’s), initiating and maintaining regular communication between all parties; providing direction and structure to progress projects; and managing project resources and deliverables.• Assist clients with data conversion and facilitate quality assurance. • Assist with client software testing.• Carry out solution implementation.• Train client users and PayGlobal staff in product application/use.• Participate and assist in change management processes, providing client training, process redefinition etc.• Provide ad-hoc consulting to PayGlobal’s client base, including: configuration consulting; training; report writing; interface assistance; data conversion assistance; documentation and software upgrades; subject matter expertise, as appropriate/required.
  • Payglobal | Intelligent People Management
    Systems Analyst
    Payglobal | Intelligent People Management Aug 2010 - Jul 2011
    Sydney, Nsw, Au
    • Liaising with clients to coordinate migration requirements and troubleshooting issues.• Configuration and setup within the Online Services environment.• Basic project management of the migration process.• Ad hoc desktop, server and network maintenance and troubleshooting.• User and security administration.• Configuration and maintenance of the VOIP phone system.• Participation in network and system monitoring.• Participation in network and system maintenance.• Implementation of new tools and technologies.• System and network upgrades.
  • Payglobal | Intelligent People Management
    Software Support Analyst
    Payglobal | Intelligent People Management Oct 2007 - Aug 2010
    Sydney, Nsw, Au
    • Driving the resolution of support incidents/problems reported to PayGlobal Customer Support.• Working to define and diagnose issues by determining the root cause(s) of problems and providing resolution to customers, using a broad range of troubleshooting skills related to software functionality and data analysis. • Providing ‘how to’ training information to customers, as required to facilitate incident resolution.• Ensuring that the Service Support Agreements (SSAs) between the customer and PayGlobal are fulfilled through proper incident management.• Tracking and routing problems and requests and documenting resolutions.
  • Farmside
    Technical Support Analyst
    Farmside 2006 - 2007
    • Inbound Helpdesk diagnostic support for Dial up, ADSL, Satellite and Wireless customers.• Prequalification of IPStar customers using Tumonz software.• Billing preparation of IPStar and Kordia accounts on return from e2.• Setting up email accounts including adding Farmside email addresses and passwords.• Reprogramming of mobile phones and taking details of changes in calling circles.

Kris Jackson Skills

Software Implementation Solution Architecture Business Process Crm Microsoft Sql Server Testing Business Process Improvement Requirements Analysis Payroll Requirements Gathering Consulting Project Management Technical Support Pre Sales Change Management Software Project Management Management Product Management End User Training Process Improvement Business Intelligence Security Professional Services Integration Service Delivery Troubleshooting Quality Assurance Training Scrum Sharepoint Software Consulting Active Directory System Administration Analysis Sdlc Erp Project Planning Software Development Ssrs Hris Iis Payroll Software Project Implementation Business Process Automation Microsoft Servers Server Administration Database Administration Workflow Management Employee Self Service Agile Methodologies

Kris Jackson Education Details

  • Australian Institute Of Management
    Australian Institute Of Management
    General
  • Ara Institute Of Canterbury
    Ara Institute Of Canterbury
    Information Technology
  • Natcoll Design Technology
    Natcoll Design Technology
    Certificate Of 3D Modelling
  • Mountainview High School
    Mountainview High School
    Diploma Of Learning

Frequently Asked Questions about Kris Jackson

What company does Kris Jackson work for?

Kris Jackson works for Fusion5

What is Kris Jackson's role at the current company?

Kris Jackson's current role is General Manager - Cloud, Infrastructure & Security (AU/NZ) @ Fusion5.

What is Kris Jackson's email address?

Kris Jackson's email address is kr****@****.net.nz

What schools did Kris Jackson attend?

Kris Jackson attended Australian Institute Of Management, Ara Institute Of Canterbury, Natcoll Design Technology, Mountainview High School.

What are some of Kris Jackson's interests?

Kris Jackson has interest in Technology, Soccer, Arts And Culture, Business, Health, Children, Education, Environment, Science And Technology, Human Rights.

What skills is Kris Jackson known for?

Kris Jackson has skills like Software Implementation, Solution Architecture, Business Process, Crm, Microsoft Sql Server, Testing, Business Process Improvement, Requirements Analysis, Payroll, Requirements Gathering, Consulting, Project Management.

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