I am a proactive and quality-focused Project & Resources Manager with a comprehensive background in Test Management & Software Development within the Telecom Industry. In addition, I had diverse hands-on experiences in IT support management, process engineering, tools development and manufacturing.I manage project delivery by leveraging strong collaboration and coordination skills, anticipating needs, identifying hurdles before issues arise, and guiding remediation efforts to ensure projects complete on time and budget .A list of my core competencies includes: ✔ Project Management ✔ Quality Assurance ✔ Resource Management ✔ Team Leadership & Coaching ✔ Problem Solving ✔ Budget Planning & Management ✔ Network Security ✔ Software Debugging ✔ Process ComplianceTECHNICAL SKILLS:Platforms:Android OSWindows (10, 9x, WinNT/2000, XP)UNIX (Linux, Solaris)ApacheLanguages:Perl, Visual Basic, C/C++, HTML, SQL, Java, JavaScript, PythonIssues & Project Tracking:Jira, MS Project, PrimaveraMisc:MS Office Suite, Google Docs, Open Office, Android Compatibility Test Suite, Visio, Qualcomm Tools
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System Test ManagerMotorola Mobility Canada Ltd 2010 - 2015Markham, Ontario★ Led test team focus on certifying Motorola (UMTS, AWS, LTE) handset for the Canadian market within an Agile development framework★ Managed multiple project deliverable to ensure successful & on-time product launch through proactively juggling resources & priorities due to the dynamic nature of consumer products development. ★ Led local project management activities for the Test Functional team such as schedule management, resources planning & management, dependency management, scope & change control, risks & Issues management, and knowledge management.★ Communicated project health to PMO & senior management via regular progress reports, issues summaries & status presentations★ Planned & developed test strategy and executed test coverage necessary prior to carrier submission based on internal product specification and carrier certification requirement★ Acted as Canadian carrier certification subject matter expert (SME) ★ Collaborated with offshore development team to investigate technical issues found during internal testing & certification cycles by the carriers (Rogers, Bell, Telus, Videotron, Wind & Mobilicity)★ Coordinated with carriers’ certification teams for defects tracking and prioritization, meeting quality and performance requirements★ Partnered with remote test teams in dealing with multi-countries product development & testing.★ Decreased certification efforts & resource needs by utilizing risk-based & structured test methodologies, improving time to market & streamlined test coverage & performance★ Served as primary liaison with landlord, facility vendors & IT support for the Canadian site -
System Test ManagerMobile Devices At Motorola 2006 - 2010★ Grew test team from scratch to 3 sites (> 20 people) in Toronto, Montreal and China within 2 years, focus on certifying Motorola CDMA, UMTS & LTE handsets for the Canadian market★ Utilized risk base methodology to plan, developed & executed test coverage necessary prior to carrier submission★ Defined and managed the project charter, budget, scope and project management plan for the certification effort with both new product launch & Android OS upgrade★ Managed multiple projects deliverable in accordance to tight timeline associated to consumer products launch★ Created internal .NET scripts to automate repeatable work activity -
Engineering Section ManagerMotorola Canada, Network & Enterprise Business Division 2003 - 2006Toronto Design CentreNetwork Security System Design Manager★ Led a team of 8 system designers in architecting security capability on an IP based Mission Critical Communication System for the enterprise & public safety market★ Provided guidance on security certification effort against industry standard benchmark & best practices, reducing product vulnerability★ Conducted product evaluation to identify best-in-class intrusion detection & prevention solution for IP-based communication networkNetwork Security Servers Development Manager★ Led team in transitioning the development effort & product responsibility from US to Canada★ Built & grew the team to 13 software developers while delivering on-time & on-budget program commitments★ Managed 3rd party vendor relationship with OEM solutions★ Evaluated, recommend and approves selection of network security solution(Performed dual role of Engineering IT Manager during this period) -
Engineering It ManagerMotorola Canada, Network & Enterprise Business Division 2000 - 2006Toronto Design Centre★ Led a team of 5 IT staffs supporting the (mixed UNIX & Windows) computing environment for the engineering organization (160 – 180 staffs)★ Managed annual lease & capital budget for the Toronto Design Center's computing environment★ Assessed computing needs and prepared & drove technology refresh strategy & roadmap★ Managed IT improvement projects covering project & budget proposal★ Guided & led the effort in preparing Business Continuity Plan and Disaster Recovery Plan, resulting in process maturity and achieving ISO9001 certification★ Led team in improving vulnerability assessment & remediation effort by championing periodic review ★ Improved the support response time and satisfaction rate through active engagement with end users & management for feedback & improvement initiatives★ Managed facility move project covering construction of the new site and coordinated move of all workstations and server room in 2001, resulting in a smooth relocation with minimal downtime★ Matured the process capability of the IT team through the formalization of information technology strategies, polices and procedures★ Championed volunteer program with local high school, providing business experience for students interested in the IT field -
System & Integration Test ManagerMotorola Canada, Network & Enterprise Business Division 2002 - 2003Toronto Design CentreSystem & Integration Test Manager★ Led a team of 13 consisting of project manager, test architect, tester & test developers as part of a multi-sites test organization★ Drove the system & integration test effort in certifying an IP based Mission Critical Communication system for the European market and American market★ Responsible for planning, estimation, and resource management on multiple projects involving teams in US, Canada & England.(Performed dual role of Engineering IT Manager during this period) -
Process & Tools ManagerMotorola, Multiservices Network Division 1998 - 2000
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Software & Process EngineerMotorola, Multiservices Network Division 1989 - 1998
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Software EngineerTie Communications 1988 - 1989
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Test EngineerMotorola Information System 1984 - 1988
Jackson Loong, Basc, P.Eng. Skills
Jackson Loong, Basc, P.Eng. Education Details
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B.A.Sc.
Frequently Asked Questions about Jackson Loong, Basc, P.Eng.
What is Jackson Loong, Basc, P.Eng.'s role at the current company?
Jackson Loong, Basc, P.Eng.'s current role is Product/Program Manager at Futurecom Systems Group ULC.
What schools did Jackson Loong, Basc, P.Eng. attend?
Jackson Loong, Basc, P.Eng. attended University Of Toronto.
What are some of Jackson Loong, Basc, P.Eng.'s interests?
Jackson Loong, Basc, P.Eng. has interest in Photography, Diy Projects, Fishing, Basketball.
What skills is Jackson Loong, Basc, P.Eng. known for?
Jackson Loong, Basc, P.Eng. has skills like Leadership, Information Technology, Test Planning, Linux, Sdlc, Technical Leadership, Telecommunications, Ip, Resource Management, Communication Protocols, Quality Assurance, Embedded Systems.
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