Jackson Oakley Email & Phone Number

Aurora, CO, US

Denver, Colorado, United States

Denver, Colorado

• Assist approximately 40 customers per week via phone, email, and live chat with a variety of product issues and inquiries.
• Resolve complex technical issues in a timely manner while maintaining a high level of professionalism and rapport with customers.
• Guide customers through the intricacies of the user experience with easy-to-understand language.

Greater Atlanta Area

• Prepared, facilitated, and analyzed qualitative customer research, with a specialty in ethnographic interviews
• Led discussions with stakeholders throughout the research process to ensure research goals align with business needs
• Presented final research insights to stakeholders in both oral presentations and written deliverables

Greater Atlanta Area

• Monitored fundraising performance in real time and directed fundraisers’ calling assignments accordingly
• Coached student fundraisers on individual performance to develop persuasive communication skills
• Compiled and summarized information on overall daily performance

• Developed positive relations with alumni on behalf of the University of Chicago
• Collected and organized alumni contact information
• Convinced alumni to give approximately $2,000 per week to the University of Chicago

• Collaborated with two team members in designing a new product ideation strategy
• Researched existing business strategies relating to product innovation
• Presented the new business strategy to leadership at company-wide conference

• Managed two independent research projects on gender in finance and workplace dynamics simultaneously
• Collected qualitative data via approximately twenty interviews with coworkers
• Analyzed quantitative and qualitative data from consumers
• Organized research findings into written deliverables and presented to leadership