Jackson Oakley Email & Phone Number

Aurora, Co, Us

Denver, Colorado, United States

Denver, Colorado

• Assist approximately 40 customers per week via phone, email, and live chat with a variety of product issues and inquiries.• Resolve complex technical issues in a timely manner while maintaining a high level of professionalism and rapport with customers.• Guide customers through the intricacies of the user experience with easy-to-understand language.

Greater Atlanta Area

• Prepared, facilitated, and analyzed qualitative customer research, with a specialty in ethnographic interviews• Led discussions with stakeholders throughout the research process to ensure research goals align with business needs• Presented final research insights to stakeholders in both oral presentations and written deliverables

Greater Atlanta Area

• Monitored fundraising performance in real time and directed fundraisers’ calling assignments accordingly• Coached student fundraisers on individual performance to develop persuasive communication skills• Compiled and summarized information on overall daily performance

• Developed positive relations with alumni on behalf of the University of Chicago• Collected and organized alumni contact information• Convinced alumni to give approximately $2,000 per week to the University of Chicago

• Collaborated with two team members in designing a new product ideation strategy• Researched existing business strategies relating to product innovation• Presented the new business strategy to leadership at company-wide conference

• Managed two independent research projects on gender in finance and workplace dynamics simultaneously• Collected qualitative data via approximately twenty interviews with coworkers• Analyzed quantitative and qualitative data from consumers• Organized research findings into written deliverables and presented to leadership