Jackson Nguyen Email & Phone Number

Vancouver, British Columbia, Canada

+ Utilizing existing knowledge and build new or improve existing reports/templates with Excel or Aspect WFM.+ Onboarding new candidates as well as offboarding resigning employees. Assist in the pro-ration and recalculation of vacation + sick day entitlements+ Maintain communication with Payroll/HR team to ensure payroll information & processes are maintained and up to date.+ Complete quality checks on payroll data to ensure all employees and eliminate any pay code errors prior to pay period cut off dates.+ Assist with payroll inquires including entitlement questions regarding pro-rated vacation/sick days during a potential MDL/LOA in accordance to company policy.+ Complete and take on new projects as needed to improve existing processes while ensuring business needs are met.+ Review and validate payroll information, status change requests and manage personal account entitlements for employees within MSC/Visa Contact Centre in accordance with collective agreement, including legislative, regulatory and administrative requirements.+ Prepare and execute quarterly department shift bids and annual vacation bid for all Contact Centre teams, consistent with seniority calculations to meet workload demands and achieve established business requirements.+ Support and validate the semi-annual seniority list for Contact Centre staff covered under the bargaining unit in accordance with established Collective Agreement guidelines.+ Required to be part of the on-call rotation to handle emergency situations, coordinate and implement action plans for system outages or staffing issues.

Vancouver, British Columbia, Canada

+ Reviewing and adjusting staffing and scheduling forecasts based on available resources and real time needs to meet service requirements.+ Suggesting improvements to optimize service assurance processes.+ Processing and reviewing information for all employees within Payment Solutions and MSC for payroll processing.+ Conducting performance trend analysis to assess impact to the business.

Vancouver, British Columbia, Canada

+ Leverage communication skills and engage across a range of different channels including telephone, email and live chats to resolve and handle member needs. + Committed to delivering personalized advice regarding various credit card services offered by Vancity.+ Navigating multiple computer systems, processes and policies all while having a quality conversation with a member.

Richmond, British Columbia, Canada

+ Utilize the Application Tracking System (ATS) to manage full cycle recruitment, candidate relationship management and metric reporting + Responsible for managing the referral program and ensure all paperwork for bonus payouts are processed for all referees + Coordinate and schedule candidate interviews and balance activities to ensure positive candidate and hiring manager experiences throughout + Responsible for managing the Co-op program and doing the first initial screening process of student resumes and cover letters before moving the applications to a second screening process + Format and prepare job postings to be posted on corporate and numerous job aggregates + Assist team with creating, planning and implementing promotional and recruiting strategies designed to attract new candidates and build on employment brand + Assist team with sourcing top talent using a variety of methods including job postings, all social media, networking, referrals, career fairs, campus visits and direct sourcing/cold calling. + Assist with other adhoc administrative functions as required+ Conduct references checks to ensure candidates are a great fit for the company culture

Delta, British Columbia, Canada

+ Execute against HR strategies to ensure high levels of attendance, engagement, performance, and quality+ Creating and maintaining employee and benefit files+ Assist and manage other general HR administrative tasks+ Coordinate candidate interviews with multiple hiring managers+ Data entry in a variety of systems including Excel files, KNET, and other miscellaneous reports + Entering performance management data in Amazon and Temporary systems+ Research associates counseling history as needed to confirm correct level for next counseling, making a recommendation for appropriate next steps. + Generating HR-related documents and distributing them to associates and/or managers+ Become the face of HR and assist in all employee and manager’s enquires. Escalate problem if necessary work with senior HR Assistants+ Deep dive into employee engagement through survey utilization, round-table facilitation, and employee recognition.

Langley, British Columbia, Canada

+ Pre-screen and evaluate profiles and probe with clients and ask pre-screening questions to understand their needs and offer the appropriate products.+ Identify potential high value clients, schedule and arrange appointments.+ Reach out and obtain references and documentation to support duties completed+ Managing the customer service representatives at BMO with their transactions and customer conversations in accordance to the bank policy+ Complete service requests and customer/co-worker inquiries in a timely manner.+ Deliver excellent customer experience and create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations.+ Identify potential high value clients and arrange appointments.+ Review profiles to identify products and services that clients may benefit from.

Surrey, British Columbia, Canada

+ Achieved sales revenues of 1022% with an overall achievement of 611%+ Achieved sales revenues of 900% with an overall achievement of 549%+ Achieved sales revenues of 531% with an overall achievement of 342% within 1 week+ Achieved sales revenues of 652% with an overall achievement of 393% within the following week+ Exceeded yearly overall achievement of 212%+ Received recognition of achievement from the Regional Vice President for exceeding sales targets in the CSR sales revenue club+ Earned over 200% in referrals by identifying customer needs with solutions and promoting BMO products+ Exceeded sales target expectations and issued 4 credit cards within a week+ Exceeded sales target expectations and sold 3 credit cards + credit card insurance with a week+ Actioned cues and sold 2 credit card insurances + Deliver excellent customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations.+ Provided excellent customer service toward personal and business customers with various financial transactions.+ Identified sales opportunities and demonstrated marketing skills to reach sales targets.+ Engage customers in short conversations to understand and meet their current needs while providing advice and recommendations.+ Developed skills to work in a multi-tasking environment where a high attention to detail is required to count cash and complete transactions efficiently.

Bachelor'S Degree, Human Resources Management

+ Human Relations: Established group meetings and developed appropriate resolutions for conflicts + Recruitment & Selection: Developed.

Associate Degree, Business Management

+ Human Resources Management I: Demonstrated leadership and completed the course successfully scoring an “A” + International Business.