Jackson Porter Email and Phone Number

- Facilitate the provisioning and de-provisioning of users and equipment, includinghardware and software installation- Implement and manage updated network infrastructure to existing WAN to enhancenetwork security and user segregation- Operate as Office 365 administrator for a company of over 150 users- Manage the merging of acquired companies’ systems into overall enterprise architecture- Maintain procedural documentation and security policies

- Answers, processes, and documents incoming calls from technicians and customers.- Maintains effective call/ticket ownership by providing timely resolutions, maintaining contacton ongoing issues, and managing open items- Handling more complex problems including troubleshooting IP cameras, networking(wired/wireless) issues, audio units, network video recorders, servers, and power controllers- Working with customer/3rd party IT personnel to resolve internal network issues.

-Design and develop comprehensive solutions in response to internal user issues and requested features through the use of Python and Powershell scripting-Program financial data reports with PowerOn, a Jack Henry & Assoc. relational database language-Perform regular maintenance on existing PowerOn specfiles-Document department policies, procedures and changes-Coordinate with other team members to plan and implement network updates andmaintenance

-Quickly responded to support tickets from customers and departments according to company procedures-Facilitated the creation and provision of new employees and new employee licenses as well as the deletion and de-provisioning of terminated employees in Active Directory-Performed basic system administration through the use of Access Control Lists, Microsoft 365 Permission Groups, and Microsoft Azure maintenance-Ensured best security practices were being followed by all employees of… Show more -Quickly responded to support tickets from customers and departments according to company procedures-Facilitated the creation and provision of new employees and new employee licenses as well as the deletion and de-provisioning of terminated employees in Active Directory-Performed basic system administration through the use of Access Control Lists, Microsoft 365 Permission Groups, and Microsoft Azure maintenance-Ensured best security practices were being followed by all employees of the business Show less