Responsible for developing innovative technology solutions and operations across all business units including Sales & Marketing (Website, Mobile App iOS and Android, CRM), Customer Experience & Contact Center, Retail, Consumer Financing, Insurance, and Payments, Fintech apps, HR, Clinical solutions, R&D, Manufacturing and Procurement spanning across 15 countries. Also lead the technology and engineering teams that manage public and private Cloud and Data Center systems and Network Infrastructure, Information Security, Enterprise Support and Service Management, Collaborative and Corporate business unit tools. Key focus areas include custom app development and deploying a wide array of digitally secure solutions focused on improving the customer experience while automating and improving back-end architectures. Report monthly to the Board of Directors for Cyber Security, SOX, PCI, FDA, Risk Mgt, and other regulatory matters. Presented to the US Congress on AI and Tele Health / Tele Dentistry in support of shaping AI healthcare legislation. Managed the AI and ML solutions development across both consumer mobile applications and business support functions. Those achievements include leading the teams to create a mobile app scanner to capture specific objects with real time user guidance. Other AI technology solutions include several use cases for non-clinical services including using Natural Language Processing via IVR, chat, email and back end automated resolutions and predictive next best actions for team members using generative AI built on custom and publicly available LLM’s.

Principal strategist and visionary for IT business processes, infrastructure and application operations, client governance, big data analytics and business intelligence functions. Managed a service delivery team of 800+ infrastructure, applications, analytics and BI staff and ensured the effective delivery of critical business systems and contractual deliverable execution. Supported and drove IT operations towards improved performance and end user client satisfaction. Chief evangelist for data driven culture promoting the latest big data and data governance strategies.

Established and directed the strategic and tactical goals, policies and procedures for the office of the CIO for 92,000 employees around the world. Led the digital transformation and cloud projects as part of our client zero initiatives. Oversaw the development, design and implementation of new next gen applications and maintenance of existing application portfolios. Directed 12 Regional and Business Unit CIOs and their teams of 1,400+ resources in support of the creation and implementation of strategic partnering and migration of IT services.

Implemented program management strategies, processes, tools, policies and procedures for all projects globally. Certified operational readiness for client solutions and services. Developed key BI capabilities, earned value and key PM metrics used to manage CSC’s Project Portfolio. Managed key vendor relationships, including Microsoft. Served as a key thought leader in defining PMO best practices, big data road maps, business intelligence and data strategy, leveraging data assets in support of strategies. Drove ownership, management and delivery of solutions to business clients and established a robust vision for process improvements.• Efficiency & Quality Improvements: Reduced administrative costs per year by $10M through developing PMO best practice processes and procedures, improving productivity by 30% across all PMO business lines. • Project Management: Designed, developed and deployed a large, robust and customized MS Project Server and SharePoint environment to manage a 40,000+ project management community.

Provided leadership across service delivery competencies, communicating with and managing client executives and project team members. Managed more than 30 large outsourcing and transition programs that included business process, infrastructure and application scope to ensure timely project delivery adhering to financial and contractual service level goals. Developed protocols for the transition of accounts to ensure client satisfaction and meet service level agreements.

Responsible for program and project planning, financial and progress status reporting, and project manager compliance for all active transitions across CSC. Led PMO teams through entire project life cycles using industry best practices. Managed new product development and introduction to ensure successful transition to production and sustainable customer services.

APPLICATIONS DEVELOPER AND GIS ANALYSTDeveloped numerous applications using various programming languages designed to support law enforcement efforts to reduce crime and improve community oriented policing techniques. Created GIS (Geographic Information Systems) solutions that supported crime reduction initiatives, investigations, and community engagement programs. Also Sworn LEO.• Applications Development: Built various application solutions including automated data collection and normalization for large data sets used for analytical purposes. Programming languages proficiency includes C, C++, VB, SQL, HTML, Unix Scripting, etc.• Database Administration: Architected and administrated various database solutions and systems including API support for applications and analytic requirements. Database experience included Oracle, SQL, MySQL, etc.• Analytics and Data Science: Performed correlative and predictive analyses in order to determine relationships between crime, social, environmental, and a myriad of various data sets supporting crime reduction strategies.