Suzanne Jackson Email & Phone Number

Mansfield, GB

Nottinghamshire

Nottingham, United Kingdom

• Founded in 2012, the Hospitality Guild unites more than 20 of the leading hospitality associations, employers and individuals, to promote hospitality as a great place to work.Established and led the formative years.
• Launch of the Guild’s careers’ web portal, resulting in 50,000 registered members
• 9,000 work placements, through partnerships and sector campaigns
• Act NOW! on apprenticeships campaign
• 1,213 people into work, with a £7.1m annual saving to government
• Launch of Young Hall of Fame - a new recognition scheme for talented young people

• Responsible for delivering a strategy to ensure that 550 leased pubs moving into an entirely separate managed estate as part of a de-merger, are able to operate independently within extremely tight timescales..
• Solve complex issues touching all areas of the business including IT, customer service, operations & supply
• Identify the business solutions under a short term Management Service Agreement
• Recommend the long term infrastructure post separation
• Ensure profit opportunity is maximised at outlet level during the transition
• Deliver solutions on time through stakeholder and project management

• Recruited to fundamentally review existing recruitment strategy, drive execution of a new strategy and identify innovative ways of letting pubs more successfully to better quality customers; a role that needed complete.
• Enhanced the reputation of the company by connecting with Entrepreneurial multiple operators, external networking and publically speaking to industry leaders at the tenanted trade summit
• Re-shaped and secured funding to double the size of the recruitment team, shaving proven the success of many initiatives
• Doubled the number of applicants through innovative, cost effective attraction methods
• Changed the culture of recruitment in the field resulting in a 3 year high in letting volumes
• Introduced a number of strategic changes and processes, including IT solutions to drive profit at pub level, engaging with stakeholders, operations and board members

• Responsible for leading field teams and providing a strategy to optimise profit, enhance return on assets and improve customer satisfaction. Over the course of 3 years, acquisitions and restructures I was ultimately.
• Exceeded profit targets and became specialist particularly in Capex performance
• Developed project scope and programme to deliver accelerated Capex programme in preparation for smoking ban, including securing additional funding
• Brought into the role initially to turn around a poor performing team which I achieved by getting the best out of both individuals and the team
• Won company performance league tables 2 years in concession resulting in prizes to take the team to Dubai and Tuscany
• Won reputation for my relationships with Partners resolving areas of dispute that to date has kept me in touch with some of the best performing operators in the industry