Jackson Walker Email & Phone Number

Melbourne, Victoria, Australia

Manager for all IT and IS functions including:• Ongoing support and improvements for Priority ERP including automated report development using Excel and Power BI.• Management of all IT Vendors including ERP, IT Managed Services.• Transitioned to a new IT MSP including managing the selection process.• Implementation and management of a program to improve IT, including the development and implementation of the organisation’s IT Vision document and uplift of Cyber Security.• Led the IT component of the organisation’s Department of Defence (DISP) certification.• Process capture and redesign for all roles in the organisation, leading to the development of an organisation Operations Manual / Standard Operation Procedure (in progress).

Melbourne, Victoria, Australia

Project Manager for 2nd stage implementation of Priority ERP at Versalux, which encompassed Sales, Production, Warehouse and Finance business functions.• Performed key Project duties including maintaining RAID register, PMP, process mapping, UAT development and implementation, while managing multiple Vendors to complete the project.• Internal SME for the Priority system including Document and Form design, 1st level Issue resolution, user support and training, training documentation development.• Collation, interpretation and cleansing of all data required for implementation

Fitzroy, Victoria, Australia

As APJ Operations Manager, my role was to lead the Professional Services / Projects capability in the Asia Pacific and Japan region.• Managed a multi-disciplinary team of Project Managers, Cisco and SolarWinds Project Engineers and Sales Ordering Support staff, located in Melbourne, Singapore and Sri Lanka.• Managed up to 14 projects simultaneously, including: o Cisco Unified Communications and Contact Centre implementations and upgrades. o SolarWinds implementations and upgrades. o Transition from ISDN to SIP voice services.• Updated the region’s project framework and documentation, including a new project classification system.• Configured BI tools (BrightGauge) to automate data analysis from the project management and time capture system (ConnectWise).• Staff management included regular one-on-one meetings, goal setting using HR Tools (ADP) and ongoing professional development.

Greater Melbourne Area

As a self-employed professional, I have provided IT consulting services, including:• Ongoing IT support for hardware, network and application issues.• Project management of Cisco UCCX custom modification project.• Development of Operations Manual and As-Built Documention.• Configuration of Pronto ERP to support improvement to business functions.• Implementation of a new rostering system (Deputy).

Melbourne, Australia

A Strategic IT Consultant focusing on the Not-for-Profit and Government sectors, supporting the strategic capability of an organisation’s telecommunications and IT infrastructure.• Meeting with clients to understand their needs and then provide detailed analysis and reporting to present to management, up to and including C-level.• Development of IT Strategies and Roadmaps.• Business Analysis activities including requirements gathering and process capture.• End-to-end management of the tendering process, including RFP development, vendor negotiation, bid analysis and contract review.

Melbourne, Australia

A contract project management position within the Advancement Office of the University, focused on the implementation of a new software system (Chronus) to support three key mentoring programs.

Bowral, Australia

Responsible for managing the business’s support functions for a group of Inspirations Paint Stores. Primarily this involved managing IT functions but also included HR support, business strategy development, OH&S and marketing. • On-site support for all IT issues, including desktops, printer, network (optimisation and maintenance), ERP (including configuration), phones and security.• Managed the transition from in-house Linux based software to a new Pronto POS system and ERP.• Staff training and mentoring of new staff members, including the implementation of new IT, EEO and WHS policies to ensure the business meets compliance requirements.

Melbourne, Australia

A Junior Project Manager Role, managing several concurrent projects end-to-end, including Business Analysis, Solution Design, Project Coordination, stakeholder management and Test Management requirements.

Wollongong, Australia

Responsible for the installation and ongoing support of the executive Polycom Video Conferencing system and associated peripherals.

Wollongong, Australia

Responsible for developing and managing the BlueScope Steel B2B messaging hub by ensuring flexible and reliable communications between BlueScope Steel and its external partners using webMethods 6.

Wollongong, Australia

Responsible for 2nd and 3rd level Help Desk Support for Vodafone, AT&T, AT&T International and Cingular. Supporting users over the phone for data issues on their mobile devices including mobile phones, PDAs, mobile connect cards and Blackberry.

B. Of Information And Communication Technology, Business Information Systems

Higher Schools Certificate (Hsc)