Latrice "Jackson" Reed Email & Phone Number

Texas, United States

Oversee daily operations, ensuring efficient service delivery and adherence to company policies. Develop and implement operational policies and procedures, monitoring compliance and performance metrics. Mentor and coach agents and department managers to achieve performance goals, fostering a culture of accountability. Collaborate with leadership to align strategic objectives with company goals, driving process improvements to enhance productivity and reduce costs. Analyze operational data to inform decision-making and implement corrective actions as necessary. Ensure exceptional customer service by aligning operations with client needs and managing a team of Subject Matter Experts.

Managed patient check-ins and check-outs using Avimark software, while handling payments and scheduling for multiple veterinarians.Communicated effectively with a multi-department team to deliver exceptional service and resolve client inquiries.Maintained a clean and organized lobby, ensuring a positive experience for clients and their pets.

Processed requests for protected health information accurately and in compliance with service level agreements.Utilized data entry systems to log and track requests, ensuring procedural consistency across multiple client systems.

Adjusted reserves and provided recommendations to align with corporate policies while conducting detailed bill reviews.Communicated with reinsurance brokers and legal counsel, ensuring efficient claims processing and resolution.Supervised claims adjusters, ensuring adherence to best practices and timely claims disposal.