Provided onboarding, training, technical support and to new and existing clients to construction sustainability software that calculates embodied carbon throughout the building/infrastructure lifecycle.

Point of contact for clients who have experienced property loss or damage. Liaised with builders and suppliers to facilitate property repairs. Managed a portfolio of up to 85 new & existing client claims, progressed claims from post-lodgment through to assessment & fulfilment, up to closure through stakeholder, vendor & cost management. ● Selected by management to provide high support to new recruits to complement training ● Accepted in a Leadership Development Program with Team Leader’s endorsement ● Appointed as Team Leader to support a team of Client Managers

Led a team of up to 12 Client Managers on-site and virtually. Managed employee welfare, wellbeing, performance KPIs & SLAs, development & coaching; Resolved team concerns, operational challenges & client escalations. Fostered a supportive team culture & boosted team engagement with highest scores among sub-departmental teams.

Tutored Behavioural Science and Academic English classes & facilitated supplementary learning activities to consolidate learning. Provided exam supervision & grading assistance when required.

First point of contact for student & staff for administrative and academic services via client-facing, phone, online chat, email platforms.

Liaised with academics & professors to develop a leadership modelling study. Produced, standardized and coded experimental stimuli. Programmed a Qualtrics survey for data collection.