Jack Thames Email & Phone Number

Advance, Nc, Us

Greensboro, North Carolina, United States

Primary responsibility is to provide program, enablement and operational support to Precisely Partners and the Sales Teams, to help grow and facilitate channel business. Support the Director, Sales Operations – Channel and work closely with key Channel stakeholders to address Channel Program and Enablement needs globally.Additional responsibilities and contributions:Created comprehensive report of all Partner training activity, and set up a cadence of monthly reportingDocumented all training materials available to Partners, and their locationsCreated a standard of Partner training certification, and tracked progressWorks with key channel stakeholders to enhance our Channel Program and Partner Enablement experience, improving quality of content, format, and delivery.Collaborates closely with members of the wider enablement team to understand what assets exist, need to be re-purposed or created for the Partners.Collaborates cross-functionally, particularly with Product Marketing and Sales to assist with the development of the overall master plan for enablement activities throughout the yearManage the successful delivery and operation of ongoing programs such as Partner Sales training events, bootcamps, roadshows, etc.Maintains an effective Partner Enablement & Certification plan with PartnersManages the Partner Portal and Content Hub, working with other functions as required.Assists in the contractual and operational on-boarding of new Partners.Maintains on-boarding/welcome materials and training to be provided to new Partners.Ensures global consistency in application of tools, processes, and materials.Project management as assigned.

Winston-Salem, North Carolina, United States

Responsible for managing the major software releases Builds and leads effective cross functional teams. Manages multiple projects of significant business impact, scope, complexity and riskMonitors status, communicating project information to stakeholders, and delivering required timelines and results.Documents release readiness requirements of all (internal & external) stakeholders and business partners.Prepares reports and analysis of key data metrics for senior management, identifying issues and making recommendations for improvementReports product release launch progress and delivery issues to key business stakeholders.Identifies potential delays and cost overruns and makes recommendations to top management to prevent or obviate them Develops streamlined project management process including project charters, project schedules, data collection plans, 5 Why / Root Cause analysis, solution selection tools, and implementation, control & risk mitigation plans.

Responsible for the management of cross functional development and execution of short and long terms strategies to improve service levels for a national customer service organizationEstablished cross business global launch process that delivers releases of new products to market, reduces overall time to value, and ensures global sales readiness Prepares and documents plans for new product launches to ensure best in class service, customer satisfaction, and customer retentionDeveloped product retirement process and managed its implementation

Worked with cross functional teams to plan the support of internet based shipping solutions

Under contract to develop technical documentation, both hard copy and online, and provide systems support for telemarketing campaignsCreated a comprehensive information plan to insure that technical information was accurate and available to all appropriate persons and groupsEstablished content specifications for systems documentationDeveloped a five phase project plan, ranging from planning to post production, with specific schedules, milestones, deliverables and budgets for each phaseUsed Microsoft Project to insure smooth transition from one project phase to the next, and to manage the overlap between phase tasksCreated a Lotus Notes database to provide an interactive means of requesting, and tracking requests for systems support in a multi site environmentIntroduced the use of the Microsoft Manual of Style to insure the consistency of the technical documentation produced

Under contract to US Airways, coordinated with management and applications developers to insure the smooth transition to new reservation software programPrepared a detailed schedule of milestones and deliverables, with an accompanying budget for each requirementAnalyzed existing procedures and mapped them to the new softwareUsed statistical analysis to determine the frequency of job function performanceCreated a curriculum consisting of five training modules matched to job functionsPrepared the training materials, selected and prepared the trainers, and coordinated the training of over 400 accounting personnel Adhered to strict deadlines and performance standards

Completed projects which included creating a Microsoft Access database application for a machine tools company, and writing an Office 97 Quick Reference guide for a national bank Prepared project budgets and tracked actual to planned performancePrepared training materials and conducted employee training for a major medical centerWorked with clients to solve management information problems using Microsoft applications in a client server environmentTaught technical classes in software applicationsPrepared course materials and follow-up technical support as required

Developed a system of financial controls, and a management reporting systemCreated management information system

Commissioned Second LieutenantInitial assignment Military Assistance Command (MAC) – ThailandReassigned XVIII Airborne Corps – Fort Bragg, NCCompleted Basic Parachute Training – Fort Benning, GASelected as Aide de Camp to Commander 1st Corps Support CommandHonorably Discharged

Mba, Business

Completed summer internship in Product Management with Rubbermaid Corporation, Industrial Products Division

Ba, Economics

Activities and Societies: Pi Kappa Alpha Men's FraternityAttended college on an Army ROTC scholarship. Commissioned as a Second Lieutenant.

Advanced Masters Certificate In Is/It Project Management, Project Management

Completed online curriculum for Advanced Masters Certificate in IS/IT Project Management

Masters Certificate In Business Analysis

Completed online curriculum for a Masters Certificate in Business Analysis

Masters Certificate In Roi Methodology

Completed online curriculum for a Masters Certificate in ROI Methodology

Certificate In Nonprofit Management, Business Administration And Management, General, A

Current management issues to effectively lead nonprofit organizations. Fundraising, board and volunteer development, budgeting, reading.