Jack Tomlinson Email and Phone Number

- Troubleshooting technical issues and working with the development team to fix bugs in the software- Taking inbound phone calls, live web chats and emails from lettings agents, landlords, tenants and guarantors- Assisting with tenancy applications- Handling remittance advise queries- Insurance specialist within the support team, handling complex queries to assist the insurance team directly- Training new starters within the team to bring them up to speed with using the Goodlord Platform and understanding all potential issues faced day to day- Sub team leader for a team of 5 people- Completing quality assurance checks on the sub team, 3 times per quarter- Maintaining bi-weekly one-to-one sessions with sub team to provide support and guidance to my team- Running daily meetings to ensure the team is kept up-to-date with any changes in the business- Communicating with the Success, Insurance, Product Operations and development team to ensure everyone is working with the same information

- Troubleshooting technical issues and working with the development team to fix bugs in the software- Taking inbound phone calls, live web chats and emails from lettings agents, landlords, tenants and guarantors- Assisting with tenancy applications- Handling remittance advise queries(Promoted to Senior role during September 2019)

· Working complex queries, VAT invoices and refund requests· Working alongside the fraud team, to highlight potential fraudulent trends· Working alongside the operations teams to spot live issues· Using PayPal and Klarna to work through any payment disputes with customers

(Left the role in 2015 to go travelling, but returned in 2016)· Full time job working night shifts, 4 days on 4 days off· Providing a consistently high level of customer service· All contact with customers was via email or social networking, such as Facebook and Twitter· Handling feedback from customers, both positive and negative.

· Working night shifts· Providing a consistently high level of customer service· All contact with customers was via email or social networking, such as Facebook and Twitter· Handling feedback from customers, both positive and negative.

Customer service, selling tickets and refreshments, maintaining cleanliness in the cinema screens and keeping the front of house area tidy and presentable.