Jack W. Email & Phone Number

Linköping, Se

• Serving in this role concurrently with the Customer Success Manager position.• Manage resource allocation for deployment and support activities for hospitals and clinics across Canada.• Lead a multi-functional professional services team, from recruiting through performance management, achieving high customer satisfaction.• Responsible for technical support processes and outcomes in assigned healthcare institutions.

Linköping, Se

• Optimize operations and patient care practices at healthcare institutions across Canada.• Served as the project manager for the successful PACS implementation at an academic hospital in Toronto.• Developed the world's first order-less workflow for point-of-care ultrasound (POCUS) in the Emergency Department and all other hospital departments with PACS and Epic EMR.

Vancouver, British Columbia, Ca

• Responsible for all strategic aspects of the organization, from sales (patient volume) to marketing (physician relations), to facilities (location and building analyses), to technology (next generation to revolutionize patient care) using market research and business plans.• Responsible for all day-to-day operational aspects of the organization including HR (staff recruitment and retention, training, mentoring management and staff, discipline, and benefits administration), finances (accounting, budgets), policy/standards development, facilities (upkeep and modernization), and IT (installation, upgrades, technical support, and vendor management / renegotiation of contracts).• Led efforts to create standard operating procedures for all aspects of the organization (staffing, payroll, processes, customer service, healthcare service) after converting centralized command model to decentralized command model, empowering employees with responsibility, accountability, and ownership of their role in the organization.• Led change management, relationship-building, and process re-engineering efforts to maximize patient throughput and eliminate queues resulting in 5 years’ worth of additional x-ray revenue during the first quarter of management (second quarter of employment).

Honolulu, Hi, Us

• Advanced to the Manager role to create a new team, growing such to 10 members, responsible for the collaborative (clerk to C-suite) strategic planning, full-spectrum service delivery (implementation, training, uptime, and disaster recovery), 24/7 support, and application lifecycle for 50 applications across the enterprise.• Tapped to lead the QHS Cardiology team in the RFI, RFP, and subsequent procurement and implementation of a new Cardiology PACS across the health system.• Led the team to implement new enterprise applications, and secure and stabilize existing clinical and non-clinical enterprise applications while maintaining superior customer service and team leadership.

Honolulu, Hi, Us

For a six-month period, advanced to serve with the Manager role concurrently, the role of Interim Director for the Enterprise Administrative Systems team of 20 members, responsible for the collaborative strategic planning, full-spectrum service delivery, 24/7 support, and application lifecycle for Oracle PeopleSoft, Kronos, Kaufman Hall, and EPSi across the enterprise.

Honolulu, Hi, Us

• Recruited for a new role at QHS IT (first outsourced IT employee replacement), responsible for all technical and workflow aspects of the information systems deployed in Radiology across the enterprise and in affiliated physician offices.• Grew to supervise a team of one other FTE and four consultants to restore full clinical functionality, and performance to the systems in Radiology (which had all been left unmanaged for years).• Saved QMC Radiology $414k through the renegotiation of software licenses and the support contract, while leveraging hardware replacements prior to warranty expiration.• Subsequently identified and began work on 70 projects of substance that would help the department increase functionality, performance, security, and stability.

B.Sc., Computer Science

M.Sc., Computer Science