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Provide daily oversight and executive leadership for all corporate IT objectives and operational teams through the development of governance and architecture procedures for all IT systems, and by ensuring QA and configuration are managed, and operational costs are contained. Direct PCI compliance while providing the expertise necessary to seamlessly integrate retail and e-Commerce systems. Promote the infrastructure organization to virtualization and enterprise storage, and create processes that allow retail store managers to better manage retail workforce. Highlights & Achievements:• Honored with 2 major company awards for achievement in the past 3 years, including the President’s Award, the highest commendation handed out by Guitar Center, Inc.• Recovered and renewed entire IT infrastructure of a major distribution center with 48 hours after a major flood, ensuring warehouse was operational during critical “Black Friday” time period.• Integrated retail and e-Commerce ERP systems to enable multichannel, retail and e-Commerce Product Information Management, successfully migrating the e-Commerce systems to ATG.

Led management teams in the network, telecom, messaging, storage, and backup divisions, providing each group with the strategic leadership they need to accomplish their goals. Developed architectural roadmaps and projects for each operational team, and managed major infrastructure projects from RFP through implementation. Provided oversight for internal, vendor, and Sarbanes-Oxley audits, ensuring that all processes comply with federal regulation for electronic discovery and records retention.Highlights & Achievements:• Promoted from Associate VP to First Vice President with oversight of 5 IT departments and 60 employees within 1 year, in recognition of outstanding IT capabilities and managerial prowess.• Acted as liaison between IT and finance teams to create a new cost center model designed to enable the company to properly handle and report chargebacks.• Established management accountability reporting for executive staff that included financial KPIs, operational KPIs, and enterprise and infrastructure project dashboards.• Saved the company more than $400K in annual telecom costs while simultaneously increasing bandwidth capacity through savvy negotiations of new circuit contracts.

Created and managed the Network Operations Center for leading internet banking and financial management firm. Implemented an Enterprise Scheduling System, and provided oversight and supervision of all root cause analysis, operational procedures, and software releases. Developed Enterprise Workflow diagrams designed to improve implementation of new customers on internet banking and cash management platforms.Highlights & Achievements:• Maintained an unprecedented 99.7% uptime for all corporate systems and services, including those systems operating in a 24 x 7 x 365 Network Operations Center.• Oversaw systems engineering and data administration; managed Unix/Windows administration.• Managed 3 complex data center migrations, developing and implementing a project plan that facilitated the efforts of all business units to work together to mitigate the impact to the business.• Led team charged with merging systems following a major corporate acquisition, successfully integrating customers within developmental timelines.

Installed and administered hospital information systems, facilitating the ability of different hospital departments to directly interface with main hospital information database. Created unique scripting using Korn Shell and Perl, and implemented Enterprise Application Integration system using STC DataGate. Supervised personnel assigned to the data processing department, developing procedures designed to increase worker productivity and employee accuracy.Highlights & Achievements:• Created automated report generation system capable of streaming patient information directly to nursing stations and other hospital departments, significantly reducing report delivery times and increasing patient care parameters.• Managed Joint Commission Accreditation (JCAHO) audits and ensured HIPAA compliance.