Jack Vibbert Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Colorado, United States

As an International CSR, I am entrusted with the crucial responsibility of ensuring the satisfaction and smooth operation of key accounts spanning diverse international markets. My role transcends conventional customer service, as I serve as the primary point of contact for designated clientele, meticulously addressing their inquiries, resolving issues, and coordinating seamless order processing and shipment logistics.Key Responsibilities:Cultivating and nurturing strong, long-term relationships with clients across global markets.Providing comprehensive support and guidance to clients, surpassing mere troubleshooting to proactively anticipate and fulfill their needs.Managing end-to-end order processing, meticulously ensuring accuracy and timeliness while adhering to international shipping regulations.Collaborating closely with internal teams to streamline processes, optimize efficiency, and deliver exceptional service to clients.Leveraging expertise in sea freight logistics to facilitate cost-effective and reliable shipment of orders to international destinations.

Denver, Colorado, United States

Product DevelopmentWorked alongside COO to evaluate the capabilities of all the departments within the company and outline project objectives. Analyzed market data. Identified current market trends as well as customer needs in order to define the features and functionality of a professional services contract program.Created unique commercial product offering with subscriptions packages, stand-alone services and production equipment.MarketingCollected information about the company’s digital presence and discovered several weaknesses which hindered Urban-Gro from maximizing online visibility.Collaborated with the marketing department to create an SEO and pay-per-click advertising strategy, leveraging the research conducted during product development.Quantified the effectiveness of the strategy in augmenting Urban-Gro's online presence, which enabled informed modifications and refinement for future campaigns.SalesEstablished sales goals by defining clear and measurable targets that aligned with overarching business objectives, encompassing revenue targets, market share, and new customer acquisition.Created a sales strategy based on target customer insights. covering pricing, distribution, promotion, and sales techniques.Proactively conveyed the sales plan to the sales team, fostering collaboration and clarity. Tracked progress, actively engaged with stakeholders, and implemented adaptive measures to optimize outcomes.

- Responsible for meeting $80k per month sales quota. Key Achievement - $1.1m in sales for 2021, beating quota by 16%.- Maintained an average close rate of 9% vs company average 6%.- Assist new prospects and existing clients via phone, online presentations, and in-person meetings.Record customer information and confidential medical documents.- Maintain a book of business and reach out to previous clients to increase sales opportunities.- Analyzed key performance metrics related to their client accounts to identify trends and measure success.

Denver, Colorado, United States

- Partnered with architects, manufacturers, and contractors to ensure project deliverables met specifications and deadlines.- Drafted proposals, negotiated contracts, and tracked KPIs, such as sales revenue, project profitability, client satisfaction, and market trends.- Leveraged my technology expertise to facilitate the company's transition from legacy software to a modern ERP solution for the construction industry. Involved extensive data entry and database management.- Established and managed eBay and Amazon stores to strategically mitigate deadstock, resulting in a 15% reduction in cost of carry and increased revenue by 5%.

Denver, Colorado, United States

- Beat monthly sales quotas and earned entry into the CarMax President’s club.- Maintained a consistent average of 95% customer approval, as indicated by customer surveys.- Captured significant business through phone and online channels.- Assumed the role of training new sales consultants during the 4-week mentor program, fostering strong relationships and contributing to the cohesive synergy of the sales team.- Team Lead for store wide volunteer projects

Dallas, Texas, United States

- Spearheaded the implementation of streamlined practices to efficiently process weekly purchase orders, ensuring timely and accurate fulfillment.- Took charge of inventory management, conducting monthly audits to maintain optimal stock levels and mitigate discrepancies.- Specialized in tailoring the store's inventory selection to precisely meet the preferences and demands of the local clientele.- Collaborated with the procurement team and vendors, successfully reducing shipping costs by 5% and securing a 2% increase in bulk order discounts.- Orchestrated the creation of a comprehensive monthly schedule for store operations, optimizing staffing levels and ensuring smooth workflow. - Conducted interviews to evaluate and select potential employees as well as assist with onboarding and training.

Associate'S Degree, Business Administration And Management, General

Automobile/Automotive Mechanics Technology/Technician

High School Diploma

Activities and Societies: Future Business Leaders of America