Jack Taylor Email & Phone Number

Manchester, England, United Kingdom

Responsible for assessing complaints relating to the NHS in England, UK government departments and other public organisations. I make decisions on enquiries and assessments delegated by the Ombudsman through the delegation scheme and in line with casework policy and guidance. I manage a variable caseload engaging with a diverse range of stakeholders including members of the public, legal professionals, MPs and advocacy services.

Perth, Western Australia, Australia

Responsible for providing efficient and accurate assessing and processing of applications and other documents for registration in accordance with the Regulatory Principles for the National Scheme, the National Law, registration standards, guidelines, and national organisational policies and procedures.

Brisbane, Queensland, Australia

Responsible for providing efficient and accurate assessing and processing of applications and other documents for registration in accordance with the Regulatory Principles for the National Scheme, the National Law, registration standards, guidelines, and national organisational policies and procedures.

Manchester, United Kingdom

My tenure at The Challenge Network was focused on working on government funded young person's programme; NCS within the Sales Calling Team. Main responsibilities: ● Performance Management & Reporting - for department and individual team ● Workflow and Capacity Management ● Staff Development and coaching ● Training - CRM systems, programme knowledge and internal policies ● Recruitment - overseen recruitment for both temporary and permanent agents ● Quality Monitoring and feedback ● Coaching ● Behavioral management ● Escalation point - staff grievances and customer complaints Achievements:● Developed four members of my team to management. ● Awarded for Leading by Example, Human Handbook & Best Team Leader● Created and motivated a team who hit or exceed campaign targets set by government bodies● Implemented a financially viable incentive scheme ensuring agents exceed targets● Help implement a 2017 department merger● Nominated and awarded to be communications rep. Canned responses created by me continue to be used for business to customer comms.

Manchester, United Kingdom

During my time at BSS I worked on two contracts being Care UK the UK's largest independent care provider and ActionFraud the police reporting service for fraud & cybercrime. Care UK Main responsibilities: ● Inbound Customer Service ● Bookings coordinator ● NHS referrals ● Customer Journey Evaluation ● Weekend workflow managementAchievements ● Nominated to visit newly built Care UK homes in order to provide insight to agents ● Within 3 months of my role on the Care UK contract I had proven my ability for supervisor duties which I did over weekends ------------------------------------------------------------------------ActionFraud Main responsibilities: ● Fraud Analyst - establish intelligence and crime with regards to fraud & cybercrime, this would be sent to the City of London Police National Fraud Intelligence Bureau for potential investigation● Inbound Customer Service ● Trend Expert● Webchat - advice or guidance for those who have / may be susceptible to fraud. Achievements:● Numerous reports used in HM Courts● Courses completed resulted in my role becoming the go-to person to verify whether or not a safeguarding case would need to be created

Manchester, United Kingdom

Ticketline is the UK's leading booking agent for festivals and concerts. Main responsibilities: ● Inbound Customer Service ● Weekend Supervisor Duties ● Escalation point ● Finance Admin ● Reporting to account managers for finalised ticket sales Achievements: ● Exceeded probation targets for upselling● Promoted from inbound bookings to customer service/supervisor duties within less than a year

As Levels, B - C

Gcse, A - C, Btec- Merit